topic Re: Unable to open self serve page in Get Support

Unable to open self serve page

balnav — Wed, 05 Jan 2022 21:29:27 GMT

I need to recharge my phone bill. But when I open link selfserve.publicmobile.ca , it shows nothing. A blank page appears. Why this happened?

Re: Unable to open self serve page

sunflowershine — Mon, 14 Dec 2020 22:48:45 GMT

@balnav Sometimes the web page is slow. Just wait for a bit!

Re: Unable to open self serve page

kb_mv — Mon, 14 Dec 2020 22:49:18 GMT

@balnav wrote:
I need to recharge my phone bill. But when I open link selfserve.publicmobile.ca , it shows nothing. A blank page appears. Why this happened?

@balnav I just checked mine as well and get the same thing. technical difficulties. Try again later. If your need to recharge is urgent you can do it through dialing 611.

Re: Unable to open self serve page

Helpershelper — Mon, 14 Dec 2020 22:50:36 GMT

@balnav

That happens from time to time, keep an eye on this page to see if it's your side or their side:

https://downforeveryoneorjustme.com/selfserve.publicmobile.ca

Re: Unable to open self serve page

balnav — Mon, 14 Dec 2020 22:51:20 GMT

@kb_mv I tried that as well but they are asking for 4 digit account pin. I dont know that.

Re: Unable to open self serve page

kb_mv — Mon, 14 Dec 2020 22:52:14 GMT

@Helpershelper wrote:
@balnav

That happens from time to time, keep an eye on this page to see if it's your side or their side:

https://downforeveryoneorjustme.com/selfserve.publicmobile.ca

@Helpershelper For some reason that isn't telling the whole story. I get the same blank page as the OP while your link tells me the site is up and it's just me, when it clearly isn't just me. Weird.

Re: Unable to open self serve page

Helpershelper — Mon, 14 Dec 2020 22:56:00 GMT

@kb_mv

Ya your right about that, I ran a trace, and it looks like the server is actually down

Re: Unable to open self serve page

JK8 — Mon, 14 Dec 2020 22:57:41 GMT

@balnav

Self service is working for me. Clear browser cache/history/cookies. Close browser and open a new window in incognito/private mode.

Re: Unable to open self serve page

cujo — Mon, 14 Dec 2020 22:59:49 GMT

same here unable to get in, trying to check why the autopay did not go thru

is it normal to loose access to data if payment does not go thur?

Re: Unable to open self serve page

kb_mv — Mon, 14 Dec 2020 23:00:02 GMT

@JK8 wrote:
@balnav

Self service is working for me. Clear browser cache/history/cookies. Close browser and open a new window in incognito/private mode.

@JK8 I don't think that's the problem. It fails to load in 3 different browsers for me. These are browsers that clear cookies and cache each time I use them.

Re: Unable to open self serve page

JK8 — Mon, 14 Dec 2020 23:18:00 GMT

@cujo wrote:
same here unable to get in, trying to check why the autopay did not go thru
is it normal to loose access to data if payment does not go thur?

Autopay does fail. When you are able to access self service make a payment equivalent to the cost of your plan and see if there is a reactivate button. If you continue to have problems contact a moderator.

Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click here to get started.
Alternatively, you can send a private message to the Moderators by clicking here. You’ll need to be logged in to your Community account for the link to work.

For future renewals avoid autopay failure by adding money to Available Funds. The renewal will take the money from there and the cc remains on file for the autopay reward.

Re: Unable to open self serve page

softech — Mon, 14 Dec 2020 23:15:57 GMT

@Helpershelper wrote:
@kb_mv

Ya your right about that, I ran a trace, and it looks like the server is actually down

I was able to logon earlier today.. but it was quiet slow...

Re: Unable to open self serve page

softech — Mon, 14 Dec 2020 23:18:28 GMT

@balnav wrote:
@kb_mv I tried that as well but they are asking for 4 digit account pin. I dont know that.

If you really lost the 4 digits pin, you need to open a ticket with Bot to reset it.

But, since like everyone is saying the system might be down (or acts weird), you might want to wait till it is up and running to see if you really need the PIN...

Re: Unable to open self serve page

Frostylime — Mon, 14 Dec 2020 23:35:23 GMT

Yeah, same problem here. I'm in Ontario, and I've tried clearing cookies and using a different browser, but still nothing.

All those down detecting sites say that its up and running but I don't think so. Oh well, I guess I just gotta wait until it's up.

Re: Unable to open self serve page

RosieR — Tue, 15 Dec 2020 00:06:10 GMT

@Frostylime wrote:
Yeah, same problem here. I'm in Ontario, and I've tried clearing cookies and using a different browser, but still nothing.

All those down detecting sites say that its up and running but I don't think so. Oh well, I guess I just gotta wait until it's up.

@Frostylime hi there. From Toronto here. using chrome, no problem.

Re: Unable to open self serve page

Zara1 — Tue, 15 Dec 2020 03:18:14 GMT

I have been trying for hours and I need to pay immediately, I will lose my access 12 midnight! So it’s urgent !

How can I charge my account ?

Re: Unable to open self serve page

JoyLuck — Tue, 15 Dec 2020 03:21:43 GMT

@Zara1 wrote:
I have been trying for hours and I need to pay immediately, I will lose my access 12 midnight! So it’s urgent !
How can I charge my account ?

Can you call 611 from your phone?

Try clearing your cache/history/cookies in your browser.

Re: Unable to open self serve page

cavemantoronto — Tue, 15 Dec 2020 03:25:37 GMT

@Zara1 You can buy voucher at recharge.com and use *611 to add it.

Re: Unable to open self serve page

Dunkman — Tue, 15 Dec 2020 04:05:26 GMT

@Zara1 wrote:
I have been trying for hours and I need to pay immediately, I will lose my access 12 midnight! So it’s urgent !
How can I charge my account ?

@Zara1

More details are needed. Do you have credit card on file? autopay? How do you normally pay? Can you access your self service account? What exactly have you tried, etc....