topic Re: Porrting a number from Rogers in Get Support

Porrting a number from Rogers

solutechcanada — Tue, 04 Jan 2022 18:34:58 GMT

What is the procedure to port my Rogers number to Public Mobile? any help would be greatly appreciated

Re: Porrting a number from Rogers

will13am — Mon, 13 Mar 2017 13:17:21 GMT

Have you activated the service already and obtained a temporary number? If not, I would suggest going that route first rather than port during activation. Otherwise, if something goes wrong, you get no service in general. Doing the two step process will at least have the service going even if porting fails.

As for porting itself, you do it in the self serve portal. The information required to port is the name on the old account, old account number (no dots, no dashes, no spaces, no special characters, just account number), phone number to be ported. That is about it. The porting itself can take a couple of hours to complete. The best thing to do is continue to keep the SIM from the old provider in the phone. Once you see the old service stop, you know the porting is complete. Here is a thread from the community forum on porting. It is a bit long but has useful information along with user experiences.

http://productioncommunity.publicmobile.ca/t5/Getting-Started/How-do-I-move-my-cell-phone-number-to-Public-Mobile/td-p/11

Re: Porrting a number from Rogers

Chaos_Scorpio — Mon, 13 Mar 2017 13:59:59 GMT

I just put my name and account info and waited. it was all done (the second txt confirming within 2hr or so). Went by smoothly and was on a saturday.

Re: Porrting a number from Rogers

Raven_Jet — Mon, 13 Mar 2017 14:20:42 GMT

I'm glad it worked!

Re: Porrting a number from Rogers

ShawnC13 — Mon, 13 Mar 2017 15:00:52 GMT

@solutechcanada, when you are porting make sure you check that you are the authorized person and use the account number of yoru old account with your old provider.

Re: Porrting a number from Rogers

solutechcanada — Mon, 13 Mar 2017 15:43:52 GMT

I was able to successfully port my number. thanks for the info.

Re: Porrting a number from Rogers

TheOldVR — Mon, 13 Mar 2017 17:31:06 GMT

@solutechcanada... welcome to PM!!

And another leaves Rogers... this reminds me of the thread that was running with peeps celebrating their departure from Rogers .