topic Changes to data limit in Get Support

Changes to data limit

EZGuy — Wed, 05 Jan 2022 21:29:08 GMT

Originally I had either 2 gb or 2 gb + 1 gb of data associated with my account now I just have 500 + 500 mb. I didn't make a change - what happened?

Re: Changes to data limit

hTideGnow — Mon, 14 Dec 2020 19:17:47 GMT

what price plan are you in for?

Re: Changes to data limit

hTideGnow — Mon, 14 Dec 2020 19:22:53 GMT

these are their plans:

they did have a 2GB free for everyone.. but that is a one time special for the holiday .. not sure if you got that mixed up..

Re: Changes to data limit

JK8 — Mon, 14 Dec 2020 19:28:48 GMT

@EZGuy wrote:
Originally I had either 2 gb or 2 gb + 1 gb of data associated with my account now I just have 500 + 500 mb. I didn't make a change - what happened?

Maybe the following happened. In one cycle you used up your plan data and then you used up some of your add on data. In this current cycle you have used up some plan data and only have 500 MB of plan data left. Have you looked at your data usage history in self service?

Re: Changes to data limit

dabr — Mon, 14 Dec 2020 20:16:54 GMT

@EZGuy wrote:
Originally I had either 2 gb or 2 gb + 1 gb of data associated with my account now I just have 500 + 500 mb. I didn't make a change - what happened?

@EZGuy Did you activate your plan and had either a one time bonus or a few months of bonus data available to you and now that bonus data has come to an end and so you now only have your plan data available going forward?

Also don't forget (if you haven't already) to redeem the free gifts from PM of 2GB data plus 500 international minutes in your add-ons before the end of the month. These gifts will be used anytime you've depleted your plan data or the mins used to make international calls to the countries on the list. Remaining mins and data will keep rolling over until completely depleted.

Re: Changes to data limit

Leaving — Thu, 17 Dec 2020 15:09:24 GMT

Is the 2gb only for the holiday?

Re: Changes to data limit

Anonymous — Thu, 17 Dec 2020 15:11:40 GMT

@Leaving wrote:
Is the 2gb only for the holiday?

@Leaving

It's only available to be picked up during the month. It will stay on your account until consumed.

Didn't you leave? 🙂

Re: Changes to data limit

HALIMACS — Thu, 17 Dec 2020 15:15:24 GMT

@Leaving

It's only available to acquire during the Holidays. You have until Dec 31 to add it, then forever to use it.

How to redeem your free data and international minutes:

Log into your Self-Serve account
Click “Purchase Add-Ons” in My Data & Add-ons section of Overview tab
Select the Free Holiday Giveaway: $0 2GB Add-on and/or Free Holiday Giveaway: $0 500min INTL Long Distance (incl CA & US). It’s up to you if you want one or both!
Click “Buy Add-Ons” at the bottom of your screen.