topic Re: Can't login in Get Support

Can't login

Amiraviram — Wed, 05 Jan 2022 21:29:05 GMT

Hi,

I have three accounts for my 3 kids, under three different email accounts.

One of the accounts stopped working, and I can't login. When I try to retrieve the password, I get an error message.

Any ideas?

Re: Can't login

HALIMACS — Mon, 14 Dec 2020 18:13:23 GMT

Hi @Amiraviram

Try reconnecting under an Incognito mode, after clearing cache and cookies.

Failing that, try again in about an hour to allow the potential lock-out to possibly open things up for you.

Re: Can't login

computergeek541 — Mon, 14 Dec 2020 18:11:17 GMT

@Amiraviram wrote:
Hi,
I have three accounts for my 3 kids, under three different email accounts.
One of the accounts stopped working, and I can't login. When I try to retrieve the password, I get an error message.
Any ideas?

Please go to https://publicmobile.ca/chatbot and type "forgot security questions answer".