topic Re: US ROAMING in Get Support

US ROAMING

skeptical11 — Wed, 05 Jan 2022 21:29:00 GMT

bought this plan 15 minutes ago - CC was charged

tried to call the States and message says I don't have

a Long Distance Plan

What's with that ?

Thanks

Re: US ROAMING

ShawnC13 — Mon, 14 Dec 2020 16:33:47 GMT

@skeptical11 wrote:
bought this plan 15 minutes ago - CC was charged
tried to call the States and message says I don't have
a Long Distance Plan

What's with that ?
Thanks

What plan did you purchase? The Canada US Plan is for calls while connected to the Telus Network in Canada. You are mentioning Roaming do you have the US roaming add-on purchased?

Edited to add: Calls made to numbers starting with the following six digit combinations are not included in US calling from Canada and will not be completed when dialled: 712-432, 605-562, 641-552, 605-475, 605-477, 712-775, 559-726.

Re: US ROAMING

lheintzman — Mon, 14 Dec 2020 16:35:47 GMT

"US roamng" refers to calls originating in the US. To make a call from Canada to the US, you need to an international minutes package.

Did you buy the correct add-on? If not, try contacting a moderator and asking for a refund. They don't have to give you one, but it won't hurt to ask.

Re: US ROAMING

Triguy — Mon, 14 Dec 2020 16:45:39 GMT

You can only call while you're in the US. Does the roaming add-on appear in your account ?

https://www.publicmobile.ca/en/on/get-help/articles/us-roaming

10 day packages

U.S. Talk, Text and 250 MB Data bundle: $20
U.S. Talk and Text Bundle: $15

Re: US ROAMING

Anonymous — Mon, 14 Dec 2020 16:45:35 GMT

@skeptical11 : Buying any add-ons is an un-intuitive 2 step process. 1. deposit money 2. buy add-on. Step 1 _seems_ like you're buying the add-on.

Re: US ROAMING

Shirley19 — Mon, 14 Dec 2020 17:08:14 GMT

That was silly buying the plan when public mobile is giving a holiday bonus add on of 400 minutes international calling for free right now. And like everyone else is saying, US roaming plans are for when you’re in the US.

Re: US ROAMING

skeptical11 — Mon, 14 Dec 2020 17:24:35 GMT

yes, I bought a 10 day US roaming and paid for it

does it take 24 hours to activate ?

Does not show up in my account, as yet

Re: US ROAMING

ShawnC13 — Mon, 14 Dec 2020 17:39:07 GMT

@skeptical11 wrote:
yes, I bought a 10 day US roaming and paid for it

does it take 24 hours to activate ?

Does not show up in my account, as yet

@skeptical11 If you bought the roaming plan it is a two-step process. THe first time you "purchase" the add-on it actually just puts money into your available funds. You will then need to go in and "re-purchase" the add-on to have it activated. If you have done that and are in the US try to manually select the AT&T or T~Mobile Network. If you are in Canada you need a long-distance add-on not a roaming add-on.

Re: US ROAMING

skeptical11 — Mon, 14 Dec 2020 17:57:59 GMT

DIDN;T see that on their site - where do I find it ?

Thanks

Re: US ROAMING

Anonymous — Mon, 14 Dec 2020 18:01:26 GMT

@skeptical11 wrote:
DIDN;T see that on their site - where do I find it ?
Thanks

Didn't see what? Let's back up here.

What are you trying to do?

Call the US from Canada? Or use Public Mobile services while in the US?

Re: US ROAMING

Spudster — Mon, 14 Dec 2020 18:09:42 GMT

@skeptical11 , what is it EXACTLY you want to do? And what is it, EXACTLY, you have already done?

Be specific.

Far as I know, before anything can be 'added' to the plan, there has to be available funds sufficient to pay for the add-on displaying in your 'Available Funds'.

Sounds like you added the funds (maybe?), and didn't add the add-on you feel you need? Are we anywhere close?

Like someone said, if you're simply looking for calling to the US, and you'll be making those calls from within Canada, take advantage of the More the Merrier promotion which will provide 500 minutes of International calling.

Re: US ROAMING

skeptical11 — Mon, 14 Dec 2020 18:17:06 GMT

make calls while in the US only

Re: US ROAMING

Anonymous — Mon, 14 Dec 2020 18:25:43 GMT

@skeptical11 wrote:
make calls while in the US only

Right. So with the balance on hand that you paid in, go back and do the purchase of the add-on. Like I said, it's a little non-intuitive. The clock starts when you purchase it. Don't buy multiples of the same named add-on. Wait a day after it expires.

Re: US ROAMING

skeptical11 — Mon, 14 Dec 2020 18:49:05 GMT

added funds and then added 10 days of US call roaming, which i need

while in the US

Re: US ROAMING

DDM69 — Mon, 14 Dec 2020 19:22:44 GMT

Your original post was that you tried to call the States using this...

You don't have a US long distance calling plan.

A roaming plan is for when you are in the US, connected to a network in the States, not to call from Canada to the US.

bought this plan 15 minutes ago - CC was charged

tried to call the States and message says I don't have

a Long Distance Plan

What's with that ?

Thanks

Re: US ROAMING

dabr — Mon, 14 Dec 2020 19:57:04 GMT

@skeptical11 wrote:
added funds and then added 10 days of US call roaming, which i need
while in the US

@skeptical11 Do you see the add-on in your account's overview page under My Data/Add-ons?

If you see it try rebooting your phone and also you may need to manually select one of the partnering networks AT&T or T-Mobile. Sometimes one of them may have a better connection in the location you may currently be ATM.

Re: US ROAMING

skeptical11 — Mon, 14 Dec 2020 21:35:35 GMT

Still does not show up as an Add on in my account.....?

Re: US ROAMING

JK8 — Mon, 14 Dec 2020 21:40:43 GMT

@skeptical11 wrote:
Still does not show up as an Add on in my account.....?

Have a look at this tutorial for buying an add on to ensure you followed all the steps.

https://productioncommunity.publicmobile.ca/t5/Plans-Add-Ons/HOWTO-Purchasing-Add-ons/m-p/198974

Re: US ROAMING

Anonymous — Mon, 14 Dec 2020 21:41:48 GMT

@skeptical11 wrote:
Still does not show up as an Add on in my account.....?

What do you see after clicking Plan Details?

Perhaps it's been there all along. 🙂