topic Every time I try to change my number it says "The number change failed" in Get Support

Every time I try to change my number it says "The number change failed"

thetimeisnow — Wed, 05 Jan 2022 21:28:48 GMT

Hi I was having an issue with changing my number today. When I click on the submit button at the bottom it says the number change failed. I am not sure why this is happening but I need to change my number ASAP for personal reasons.

Re: Every time I try to change my number it says "The number change failed"

Jb456 — Mon, 14 Dec 2020 06:17:28 GMT

@thetimeisnow

Have you done a change already recently?.. Public Mobile allows one change per 30 days.

If you already did a change recently you're out of luck and must wait 30 days.

Re: Every time I try to change my number it says "The number change failed"

thetimeisnow — Mon, 14 Dec 2020 06:17:29 GMT

I'm not sure when was the last time I changed it but I think it might be the reason why since I changed it not too long ago.

Re: Every time I try to change my number it says "The number change failed"

Jb456 — Mon, 14 Dec 2020 06:20:07 GMT

@thetimeisnow

It's likely the reason as the PM system is accurate with number changes.

You will unfortunately have to wait the 30 day period.