topic Re: Account locked in Get Support

Account locked

fastwebserver — Wed, 05 Jan 2022 21:28:41 GMT

I just noticed the phone service has been suspended. I tried to login to the account but after some attempts to answer the security question, the account has been locked.

please help

Re: Account locked

HALIMACS — Sun, 13 Dec 2020 23:55:30 GMT

@fastwebserver You'll have to wait an hour, then try again.

If you remain unable to get into your account, and the password reset option also does not work, try to contact the moderators.

To contact a moderator, there are 2 methods:

Use the ticketing system - faster response time. Click on the bubble in the lower right corner and request moderator assistance, then select account-related issue, then select you need a human now. Follow the prompts to submit a ticket.
Send a private message to the moderator through the following link: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Watch for their response in your Community private mailbox which will be indicated by a number on the small envelope icon to the left of your Community avatar.

Re: Account locked

esjliv — Sun, 13 Dec 2020 23:55:54 GMT

Hello @fastwebserver ,

Is the "Forgot your password" not working any longer?

Try clearing your browser cache, open a tab in incognito mode and try again.

If still having issues contact the moderators to get you back in.

To contact the Public Mobile Moderator_Team, there are two ways to reach them:

1 - Click the bubble comment circle on the bottom right hand side of your screen, or use this link to:

Get Help With SIMon the Public Mobile chatbot

2 - Use this link to:

Private Message to Public Mobile Moderators(PM Customer Service Representatives)

Re: Account locked

popping — Mon, 14 Dec 2020 00:14:47 GMT

@fastwebserver

Create a moderator support ticket for help using the Chat button at the bottom right corner of this page. Tell SIMon what is the issue (important) - Use "forget password and answer to security question". SIMon will show you a "Contact Us" button without keep asking your questions.

Since you cannot use login/password method to verify that you own your account, your can use your PIN#.

Don't remember your pin?--provide any 3 of the following:
- Complete mailing address,
- Email address,
- Alternate phone number,
- Date of birth,
- Last top up date & amount

Good luck.

Re: Account locked

kselmak — Mon, 14 Dec 2020 03:08:06 GMT

@fastwebserver

What happens when you try to call yourself?