topic Re: No SIM or Invalid sim card in Get Support

NO SIM message

Jacklabel48 — Wed, 05 Jan 2022 21:28:25 GMT

Phone says " no sim" , can not receive calls or texts , any solutions

Re: No SIM or Invalid sim card

Jacklabel48 — Sun, 13 Dec 2020 20:27:44 GMT

Removing the sim card and wiping it down worked !!

[Solution found in another thread & moved here ........ Luddite]

Re: NO SIM message

JoyLuck — Sun, 13 Dec 2020 17:41:35 GMT

@Jacklabel48 wrote:
Phone says " no sim" , can not receive calls or texts , any solutions

Are you a new customer?

Did you try rebooting or reset network settings?

What is your account status in self service?

Log into self service and choose Change Sim Card and ensure the last 4 digits match your SIM card to ensure you have not been sim jacked. If they do not match put your phone in lost/stolen mode in self service and change the password. Then check and secure all your financials.

Re: NO SIM message

popping — Sun, 13 Dec 2020 17:42:41 GMT

@Jacklabel48 wrote:
Phone says " no sim" , can not receive calls or texts , any solutions

If you have an iPhone with no sim error, update carrier specific update. You may need to connect your iPhone to iTune running on PC.

Re: NO SIM message

kselmak — Sun, 13 Dec 2020 17:54:43 GMT

We're you ever able to use it with Publicmobile/Koodo/Telus? It may be locked to previous provider.

Your phone is not blacklisted, right?https://www.devicecheck.ca/check-status-device-canada/

Re: No SIM or Invalid sim card

RosieR — Sun, 13 Dec 2020 18:57:22 GMT

@Jacklabel48 wrote:
Removing the sim card and wiping it down worked !!

Hi @Jacklabel48 nice to know that removing sim card and wiping it down worked for you.

Best wishes and season's greetings!

Re: NO SIM message

RosieR — Sun, 13 Dec 2020 19:03:00 GMT

@Jacklabel48 wrote:
Phone says " no sim" , can not receive calls or texts , any solutions

@Jacklabel48 hi there! Try removing the sim card and wiping it down. Reboot.

This works for some customers and I hope this helps you too.

Best wishes and season's greetings! 🎄🎄🎄

Re: No SIM or Invalid sim card

Luddite — Sun, 13 Dec 2020 20:25:07 GMT

@Jacklabel48 and others FYI: found this post in another thread and moved it to this one.