topic Re: My auto pay was due today, i changed my plan and changed my credit card. It is not saying not ac in Get Support

My auto pay was due today, i changed my plan and changed my credit card. It is not saying not active

Jessine — Wed, 05 Jan 2022 21:28:22 GMT

I have to the funds in my public mobile account and it is saying nothing due. But my phone is still not working

Re: My auto pay was due today, i changed my plan and changed my credit card. It is not saying not ac

Dunkman — Sun, 13 Dec 2020 17:39:11 GMT

Autopay sometimes fails. Maybe when you entered the new credit card, the information did not exactly match your credit card billing address, etc.

Try to manually load funds equivalent to your new plan. See whether that activates your account.

Re: My auto pay was due today, i changed my plan and changed my credit card. It is not saying not ac

kselmak — Sun, 13 Dec 2020 17:56:35 GMT

@Jessine

Can you manually add one more buck and restart your phone

Re: My auto pay was due today, i changed my plan and changed my credit card. It is not saying not ac

darlicious — Sun, 13 Dec 2020 18:02:23 GMT

@Jessine

You need to force the system to take your payment. Try these troubleshooting methods:

Add $1 to your account with your card on file. When making the paymnt choose "other" amount. Click on reactivate and reboot your phone.
Report your phone lost/stolen (suspend). Log out. Wait 1 min. Log in. Report found. (resume) Log out. Reboot. ** this method may affect the application of your rewards to your account . Be sure to check if they are applied upon your next renewal. If not message the mods.
Contact the moderators to reactivate your account.

Re: My auto pay was due today, i changed my plan and changed my credit card. It is not saying not ac

computergeek541 — Sun, 13 Dec 2020 18:58:17 GMT

@Dunkman wrote:
@Jessine

Autopay sometimes fails. Maybe when you entered the new credit card, the information did not exactly match your credit card billing address, etc.

Try to manually load funds equivalent to your new plan. See whether that activates your account.

@Jessine This means that if you had a plan change scheduled to go to a higher priced plan, the payment system may have only added enough funds to pay for the older, lower-priced plan. If that happens, you'll need to manually add the difference.

Re: My auto pay was due today, i changed my plan and changed my credit card. It is not saying not ac

jlarocque96 — Mon, 14 Dec 2020 05:53:53 GMT

@Jessine

Things to try

1. Add payment info again and make sure details are billing address is correct.

2. Reboot phone.

3. Remove and Reinsert SIM card

4. Contact Moderator