topic Re: Beginner’s Guide to the Community in Get Support

Re: Beginner’s Guide to the Community

richardguim — Wed, 05 Jan 2022 21:27:47 GMT

how can i cancel my add-ons because other than my monthly bill, i am charge for $55.00 on a monthly basis too well in fact i do not even consume my data for my regular data.

Re: Beginner’s Guide to the Community

computergeek541 — Sat, 12 Dec 2020 19:28:56 GMT

@richardguim wrote:
how can i cancel my add-ons because other than my monthly bill, i am charge for $55.00 on a monthly basis too well in fact i do not even consume my data for my regular data.

Sorry, but add-ons cannot be cancelled. They are final sale.

Re: Beginner’s Guide to the Community

JK8 — Sat, 12 Dec 2020 19:32:36 GMT

@richardguim wrote:
how can i cancel my add-ons because other than my monthly bill, i am charge for $55.00 on a monthly basis too well in fact i do not even consume my data for my regular data.

What plan are you on? This is prepaid. You will not be charged extra for add ons that you have already purchased. What add ons are you talking about? If you have an add on they stay on your account until used up. You are not charged extra each cycle for the add on.

To save money maybe you need to drop to a lower priced plan with less data.

Re: Beginner’s Guide to the Community

HALIMACS — Sat, 12 Dec 2020 19:36:40 GMT

Hi @richardguim

Did you purchase the add-ons, or were they part of the Holiday bonus event?

If you don't need them any longer, no worries, they will not add to every renewal thus will not increase the amount of future bills.

And the good thing about add-ons is they remain on the account until they are consumed - it's a good buffer to have should the need ever arise for their use.