topic Re: # transfer from Koodo in Get Support

# transfer from Koodo

cht13er — Wed, 05 Jan 2022 21:27:45 GMT

Good day, just started up today and now looking to transfer my koodo number over. Porting protection is turned off already.

Thanks!

Re: # transfer from Koodo

dabr — Sat, 12 Dec 2020 19:08:23 GMT

@cht13er wrote:
Good day, just started up today and now looking to transfer my koodo number over. Porting protection is turned off already.
Thanks!

@cht13er If it's Koodo postpaid then you could have done it at activation and Koodo prepaid always require moderators to facilitate.

Send a message to moderators via the chatbot bubble bottom right and type in port request and follow promts to complete, or send a private message to moderators by clicking the envelope icon top right and request same.

Welcome to PM 😊

Re: # transfer from Koodo

computergeek541 — Sat, 12 Dec 2020 19:12:55 GMT

@dabr wrote:
@cht13er wrote:
Good day, just started up today and now looking to transfer my koodo number over. Porting protection is turned off already.
Thanks!
@cht13er If it's Koodo postpaid then you could have done it at activation and Koodo prepaid always require moderators to facilitate.

Send a message to moderators via the chatbot bubble bottom right and type in port request and follow promts to complete, or send a private message to moderators by clicking the envelope icon top right and request same.

Welcome to PM 😊

@cht13er

In addition to the above message, you'll also need to keep your Koodo SIM card in the device so that you can reply to porting approval text mesage that Koodo sends you.

Re: # transfer from Koodo

RosieR — Sat, 12 Dec 2020 19:14:29 GMT

@cht13er wrote:
Good day, just started up today and now looking to transfer my koodo number over. Porting protection is turned off already.
Thanks!

Hi @cht13er Welcome to Public Mobile!

If you are transferring from a Koodo prepaid plan

you will need to select a new number at activation,
create a Community account, and then
Contact a moderator to transfer or port your number

You can activate your Public Mobile here https://activate.publicmobile.ca/

Do you have a Public Mobile already? If not, do not order online, go to Walmart to get your sim card... some stores will give you a free sim cards if your activate with them.

Happy Holidays! 🎄🎄🎄

Re: # transfer from Koodo

BBGS2090 — Tue, 02 Feb 2021 04:44:59 GMT

Hello guys,

I just activated a new number. Now I want to transfer my phone number from Koodo. I didn't get any add-on. I'm not able to verify and I don't know what is the problem here.

Re: # transfer from Koodo

Anonymous — Tue, 02 Feb 2021 05:02:25 GMT

@BBGS2090 : It only needed two more of the other questions. You've already surpassed it.

Re: # transfer from Koodo

BBGS2090 — Tue, 02 Feb 2021 05:38:35 GMT

I found the two problems. I had to put 02 not 2.

I didn't put any information for Add-On, because I didn't add any.

Re: # transfer from Koodo

BBGS2090 — Tue, 02 Feb 2021 05:44:40 GMT

Now, I got an error for submitting the ticket!!! I checked everything and sent it 4 times, but it still has an error!

Do you have any idea what the problem is?

Re: # transfer from Koodo

Anonymous — Tue, 02 Feb 2021 05:50:20 GMT

@BBGS2090 : I vote logging out and clearing cache/site cookies and trying again from the top now that you have the process down.

As with any form, I try to only do what's required. Like the red asterisks that are commonly used.

Re: # transfer from Koodo

JK8 — Tue, 02 Feb 2021 05:48:59 GMT

@BBGS2090

Try clearing your browser cache. Close browser, then open a new one in incognito/private mode.

Re: # transfer from Koodo

BBGS2090 — Tue, 02 Feb 2021 06:04:35 GMT

Thank you, guys!

After closing my browser and going to my account, I fill out the form again and sent it.