topic Re: My daughters phone was stole while she was in school. What can I do to get it back. in Get Support

My daughters phone was stole while she was in school. What can I do to get it back.

bleavens59 — Tue, 04 Jan 2022 18:34:47 GMT

My daughters phone was stolen while she was in school. It has not been paid, It was supposed to be paid on Sunday. 611 is not working, I cannot reach anyone. What can I do.

Re: My daughters phone was stole while she was in school. What can I do to get it back.

DK — Mon, 01 Jun 2015 15:05:38 GMT

You can login to the account and suspend the service and as for paying why would you pay for a service for a phone that was stolen. You will need to order a replacement sim and buy a compatible phone and then resume service.

Re: My daughters phone was stole while she was in school. What can I do to get it back.

Cyber — Mon, 01 Jun 2015 15:15:57 GMT

@bleavens59,

I'm sorry to hear that your daughters phone was stolen.

You can temporarily disable your cellular service.

This can be done by logging to your self serve account here, then come back here and click on Phone-lost-or-stolen.

You can also disable auto-pay (if configured) from your self serve account here.

To receive a free SIM card replacement, you must send an email to Public Mobile. Follow these steps : "replacement SIM card"

To get a new smartphone that will work on Public Mobile, you have to purchase a phone unlocked or locked to Telus/Koodo.

I suggest you Telus (online only), Staples, Best buy, Costco, Walmart or other small cellullar stores.

We hope that you will be back ASAP on Public Mobile !

Re: My daughters phone was stole while she was in school. What can I do to get it back.

DK — Mon, 01 Jun 2015 20:06:53 GMT

Here is another link...

http://productioncommunity.publicmobile.ca/t5/Self-Serve/What-do-I-do-if-my-phone-is-lost-or-stolen/m-p/56#U56

Re: My daughters phone was stole while she was in school. What can I do to get it back.

Martin — Mon, 01 Jun 2015 20:15:41 GMT

Hello,

As of 1 pm ET, the *611 phone system has been working properly.

FYI.