topic Re: Account pull down menu on Self Serve in Get Support

Account pull down menu on Self Serve

HALIMACS — Wed, 05 Jan 2022 21:27:06 GMT

Hi all,

On the Self Serve, there is a pull-down menu in the Account# field:

Can anyone tell me what use that pull-down serves?

I realize the whole 'one account per phone number' thing, but is there (or was there ever) a way to view multiple accounts on one login page? That would be a great feature.

Thoughts?

Re: Account pull down menu on Self Serve

esjliv — Fri, 11 Dec 2020 21:43:58 GMT

Hi @HALIMACS ,

I do not know historically info. on this.....

The account number field is currently setup to look like a multi-field pull down list field, perhaps, with an intention to have the option to have more accounts.

But, currently, PM does not have the ability to have two account numbers connected to the same email.

Although, that would be an excellent feature to have active; it is not currently available. Maybe add this to the “Wishlist” – and maybe, one day, it could happen! 🙂

https://productioncommunity.publicmobile.ca/t5/Community/The-Community-s-Public-Mobile-Wishlist/m-p/572191

Re: Account pull down menu on Self Serve

RosieR — Fri, 11 Dec 2020 23:34:24 GMT

@HALIMACS I also clicked that little arrow lol Drop down menu showed my acct number.. so I never thought about it again. lol but you did huh? lol Well, I think ~~Khoros~~ could accommodate more than one account but Public Mobile does not have that option right now.

Happy holidays! 🎄🎄🎄

Re: Account pull down menu on Self Serve

Anonymous — Fri, 11 Dec 2020 22:32:52 GMT

@RosieR : The self-serve is not Khoros.

Re: Account pull down menu on Self Serve

RosieR — Fri, 11 Dec 2020 23:33:15 GMT

@Anonymous thank you.

Re: Account pull down menu on Self Serve

kselmak — Sat, 12 Dec 2020 00:43:30 GMT

@HALIMACS yup i also thought yippie when i saw it the first time, but it's useless really

Re: Account pull down menu on Self Serve

popping — Sat, 12 Dec 2020 01:01:12 GMT

@HALIMACS

The PM self-serve portal software code may be started from a billing system from Telus and Koodo and customized for PM system.

Re: Account pull down menu on Self Serve

LurganIeUk — Sat, 12 Dec 2020 04:37:08 GMT

It is a Telus feature. I used to be able to do ONE login and access my account and my wife's.

No doubt the PM site is a stripped down and modified Telus creation.