topic Re: Mod in Get Support

Mod

tazpolish — Wed, 05 Jan 2022 21:26:58 GMT

why when you ask a Mod for help ..hes online for 5 more minutes and the gone ? i have issues activating a sim card ..this is frustrating ...and this is not the first time this has happend

Re: Mod

computergeek541 — Fri, 11 Dec 2020 16:19:23 GMT

@tazpolish wrote:
why when you ask a Mod for help ..hes online for 5 more minutes and the gone ? i have issues activating a sim card ..this is frustrating ...and this is not the first time this has happend

For activation assistance, you can speak to a live Public Mobile employee by going to: https://chat.telus.com/chat/publicmobile/chat-pm.html?portal=publicmobile&language=en

When it comes to moderators, please realize that there are many customers to take care of, and they'll get to you as soon as they can if you send them a message.

Re: Mod

JoyLuck — Fri, 11 Dec 2020 16:19:51 GMT

@tazpolish wrote:
why when you ask a Mod for help ..hes online for 5 more minutes and the gone ? i have issues activating a sim card ..this is frustrating ...and this is not the first time this has happend

Use the online chat for activations:

https://chat.telus.com/chat/publicmobile/chat-pm.html?portal=publicmobile&language=en

Re: Mod

benfatto — Fri, 11 Dec 2020 16:47:17 GMT

@tazpolish There is no point messaging a particular moderator. All the messages go into a common queue.