topic Re: Paid but no service in Get Support

Paid but no service

mikadabi0011 — Wed, 05 Jan 2022 21:26:14 GMT

I paid for my new pm account yesterday for $25 basic plus $15 300min international

I still have 0$ balance , no service - , cannot use the Phone

Did I fail t to activate somewhere?

this is the payment history

Dec 9, 2020	300 International Long Distance Minutes/300 minutes d’interurbain outre-mer		$15.00	$0.00
Dec 9, 2020	1GB at 3G Speed/ 1Go à la vitesse 3G		$15.00	$15.00
Dec 9, 2020	30-day plan/Forfait de 30 jours		$10.00	$30.00
Dec 9, 2020	Credit/Visa Debit TopUp-Réapprov crédit/Visa Débit	$40.00		$40.00

Re: Paid but no service

Anonymous — Thu, 10 Dec 2020 15:11:23 GMT

@mikadabi0011 : Did you insert the SIM and restart the phone? Is the phone unlocked? Is it compatible? What make/model/submodel is it?

Re: Paid but no service

Triguy — Thu, 10 Dec 2020 15:11:39 GMT

What is your account status ?

Try rebooting your phone.

Re: Paid but no service

Jb456 — Thu, 10 Dec 2020 15:11:55 GMT

@mikadabi0011 has it at all worked since you joined?

Are you transferring a number from another provider?

What is the make and model of your phone?

Is phone unlocked?

Does anything work? Text call data?

Are you connected to the network at list.( It would show on the phone)

Let us know.

Re: Paid but no service

Dunkman — Thu, 10 Dec 2020 15:12:35 GMT

@mikadabi0011

It looks fine from your payment history page. What does your phone show? Any Public mobile reception icon?

Maybe try rebooting your phone.

BTW, were you aware the free long distance holiday bonus promo for data and long distance?

https://productioncommunity.publicmobile.ca/t5/Announcements/More-is-Merrier-is-back-Free-gifts-for-all/m-p/622484

Re: Paid but no service

mikadabi0011 — Thu, 10 Dec 2020 15:16:32 GMT

@mikadabi0011 has it at all worked since you joined? no

Are you transferring a number from another provider? no

What is the make and model of your phone? note5

Is phone unlocked? no?

Does anything work? Text call data? did not check. calling to my new number prompts a answering service so partially yes

Are you connected to the network at list.( It would show on the phone)

Re: Paid but no service

mikadabi0011 — Thu, 10 Dec 2020 15:18:01 GMT

I will try to reboot

but why my main page balance is 0$ ?

Re: Paid but no service

Anonymous — Thu, 10 Dec 2020 15:20:13 GMT

@mikadabi0011 : I would be looking at the locked status. So when you inserted the SIM and restarted did you get any message? Does the phone work on another provider?

Your balance is zero because you've spent your balance.

Re: Paid but no service

Jb456 — Thu, 10 Dec 2020 15:21:39 GMT

@mikadabi0011 You wrote no for phone unlocked?

Is this correct? If the phone is not unlocked then that means it is locked to the old provider and you need to get the unlock code. However when you put the sim card in the phone a popup message should have displayed. Something like "enter sim network unlock code".. Did you get anything like that?

Also. You didn't respond if you're connected to the network or not. Does it show Public Mobile on the phone?.

Re: Paid but no service

mikadabi0011 — Thu, 10 Dec 2020 15:23:30 GMT

I could not spend it b/c i paid yesterday an made two failed calls

Re: Paid but no service

mikadabi0011 — Thu, 10 Dec 2020 15:24:25 GMT

i think it is unlocked

Re: Paid but no service

RossN — Thu, 10 Dec 2020 15:32:26 GMT

@mikadabi0011 wrote:
i think it is unlocked

@mikadabi0011 hello from what I have read so far I don't believe it is unlocked,call your previous provider to ask for unlock code

Re: Paid but no service

mikadabi0011 — Thu, 10 Dec 2020 15:26:50 GMT

I tied to make a call and got a message:

not registred on network

YOU CAN TELL I AM NEW TO THIS 🙂

Re: Paid but no service

Anonymous — Thu, 10 Dec 2020 15:30:24 GMT

@mikadabi0011 wrote:
I could not spend it b/c i paid yesterday an made two failed calls

You deposited $40 and paid for the $25 plan and bought the $15 add-on. Spent. Unless maybe you're thinking this is a pay as you go service. It's not. It's pre-paid.

Edit: we can tell 🙂 We'll help get you through this. You're present and engaged. All good. Just need to conclude the locked or not. What was the last provider the phone was on or where did it come from?

Re: Paid but no service

mikadabi0011 — Thu, 10 Dec 2020 15:33:04 GMT

Long story

My lady got a new phone , I inherited the note 5

She took the old simm card to keep the public mobile Phone #

i got the new simm with the old phone, installed the simm,

registered with pm , paid $40 yesterday and ended up

with 0$ balance (impossible) and a message:

Not registered on network

How do i register?

Re: Paid but no service

mikadabi0011 — Thu, 10 Dec 2020 15:36:30 GMT

It is unlocked for sure

Re: Paid but no service

mikadabi0011 — Thu, 10 Dec 2020 15:37:18 GMT

It is unlocked

Re: Paid but no service

Dunkman — Thu, 10 Dec 2020 15:37:20 GMT

@mikadabi0011 wrote:
Long story
My lady got a new phone , I inherited the note 5
She took the old simm card to keep the public mobile Phone #
i got the new simm with the old phone, installed the simm,
registered with pm , paid $40 yesterday and ended up
with 0$ balance (impossible) and a message:

Not registered on network
How do i register?

@mikadabi0011

Usually, you register when you activate your new plan/SIM card. Maybe try a network reset on your phone.

You could also try your SIM card in another working phone. To help determine whether hardware set up issue versus PM service problem.

Re: Paid but no service

Anonymous — Thu, 10 Dec 2020 15:37:28 GMT

@mikadabi0011 wrote:
Long story
My lady got a new phone , I inherited the note 5
She took the old simm card to keep the public mobile Phone #
i got the new simm with the old phone, installed the simm,
registered with pm , paid $40 yesterday and ended up
with 0$ balance (impossible) and a message:

Not registered on network
How do i register?

We're all up for long stories. It provides the facts and thought processes. I've explained your balance.

Your lady was with Public Mobile on this Note 5?

You went through the activation process with your new SIM? Or were those transactions on her account?

Re: Paid but no service

Jb456 — Thu, 10 Dec 2020 15:41:14 GMT

@mikadabi0011 so your better half was with Public Mobile and used the note 5?.

If she's also with public mobile put her sim card back in the phone? Does everything work?

If it does work then maybe your sim card did not provision correctly when you activated. If that's the case you have to contact moderators to fix it. Two ways to reach them.

Or private message them at link below.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437