topic Login in Get Support

Login

jodibulthuis — Wed, 05 Jan 2022 21:25:53 GMT

I can't login to my account? Anybody else have issues with this? It doesn't recognize my email address when I do the "Forgot My Password" process

Re: Login

JoyLuck — Wed, 09 Dec 2020 23:45:13 GMT

@jodibulthuis wrote:
I can't login to my account? Anybody else have issues with this? It doesn't recognize my email address when I do the "Forgot My Password" process

Clear your browser cache/history/cookies. Close browser and open a new window in incognito. You might have to wait 1 hour if too many attempts.

If still problems contact a moderator.

Here’s how to contact the Moderator Team (Public Mobile representative) for assistance:

Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click here to get started.
Alternatively, you can send a private message to the Moderators by clicking here. You’ll need to be logged in to your Community account for the link to work.

Re: Login

Anonymous — Wed, 09 Dec 2020 23:45:02 GMT

@jodibulthuis wrote:
I can't login to my account? Anybody else have issues with this? It doesn't recognize my email address when I do the "Forgot My Password" process

Are your services working? If so, while you figure that out, you could do a couple minor things in the 611 service.

Re: Login

jodibulthuis — Wed, 09 Dec 2020 23:48:43 GMT

Everything else works well 🙂 just the login troubles

Re: Login

vexetonic — Wed, 09 Dec 2020 23:48:48 GMT

Maybe you used a different email or your putting in an extra character by mistake?

Re: Login

gpixel — Wed, 09 Dec 2020 23:51:40 GMT

@jodibulthuis try logging into your account at least once per month to avoid this issue