topic Re: is there a telephone number i can call for help in Get Support

is there a telephone number i can call for help

pina1960 — Tue, 04 Jan 2022 18:34:43 GMT

is there a telephone number i can call for help this is urgent

Re: is there a telephone number i can call for help

Cyber — Mon, 01 Jun 2015 14:11:32 GMT

@pina1960,

You can speak to a live representative ONLY if you are an older customers (before January 27, 2015).

Public Mobile phone number is 1-855-478-2542 or by calling *611 from your mobile phone

After this date, you can contact Public Mobile only by email.

To send an email, use this link : https://publicmobile.ca/en/on/contact-us

Then, at the bottom right of the page, click on "Email away" button.

- Choose "My Account"

- Choose "Billing and Payments"

- Choose "I'm not sure if my account is active"

Then click on "Email Us" and fill up the form.

An agent of Public Mobile will try to answer you ASAP.

Re: is there a telephone number i can call for help

jajnetrose — Mon, 22 Oct 2018 22:12:48 GMT

hello i have made a payment to my account and its not taking it and i dont remember my log in and pin and my phone isnt working and i have contacted the mentor and no answer this has been 3 days

@Cyber wrote:
@pina1960,

You can speak to a live representative ONLY if you are an older customers (before January 27, 2015).

Public Mobile phone number is 1-855-478-2542 or by calling *611 from your mobile phone

After this date, you can contact Public Mobile only by email.

To send an email, use this link : https://publicmobile.ca/en/on/contact-us

Then, at the bottom right of the page, click on "Email away" button.

- Choose "My Account"
- Choose "Billing and Payments"
- Choose "I'm not sure if my account is active"

Then click on "Email Us" and fill up the form.

An agent of Public Mobile will try to answer you ASAP.

Re: is there a telephone number i can call for help

jajnetrose — Mon, 22 Oct 2018 22:55:59 GMT

i cannot go into my account because i dont remember the email or password.

Re: is there a telephone number i can call for help

mimmo — Mon, 22 Oct 2018 23:07:36 GMT

@jajnetrose search your email addreses for a welcome email from pm

or try the password reset feature and try all your email addresses. if teh email doent exist you will get an error message if exists then you will be taken to teh next step.

i am assuming you topped up via 611???

Re: is there a telephone number i can call for help

Vercis — Mon, 22 Oct 2018 23:19:27 GMT

@jajnetrose wrote:
i cannot go into my account because i dont remember the email or password.

You can send a PM (private message) to mod here on the forums and they will assist you with the problem.

Re: is there a telephone number i can call for help

jajnetrose — Tue, 23 Oct 2018 00:00:02 GMT

hi i have sent them 4 messages and still no answer also no help 😞

Re: is there a telephone number i can call for help

Vercis — Tue, 23 Oct 2018 00:24:18 GMT

@jajnetrose wrote:
hi i have sent them 4 messages and still no answer also no help 😞

Unfortunately it can take some time for your request to be processed. Sometimes mods have a lot of backlog.

My phone is not active.

Msheartlesss02 — Tue, 04 Jun 2019 04:41:15 GMT

so I'm trying to top up my account but it's not allow me it's saying that my account is not registered I'm not sure what's going on but I would like to top up my account so I need your guy's

phone number removed by computergeek541

My phone is not active.

Msheartlesss02 — Tue, 04 Jun 2019 04:41:51 GMT

so I'm trying to top up my account but it's not allow me it's saying that my account is not registered I'm not sure what's going on but I would like to top up my account so I need your guy's

phone number removed by computergeek541

Re: My phone is not active.

dabr — Tue, 04 Jun 2019 01:10:19 GMT

@Msheartlesss02 wrote:
xxxxx so I'm trying to top up my account but it's not allow me it's saying that my account is not registered I'm not sure what's going on but I would like to top up my account so I need your guy's

@Msheartlesss02 wrote:
xxxxx so I'm trying to top up my account but it's not allow me it's saying that my account is not registered I'm not sure what's going on but I would like to top up my account so I need your guy's

Please don't post any personal information here as this is a public forum. You can edit your information via the 3 dots top right of your post.

Is this a new account or is it your renewal date?

Edit: So it looks like you've posted in another thread, it might be a good idea to post your question as a new thread.

Re: My phone is not active.

Lieux — Tue, 04 Jun 2019 01:08:40 GMT

@Msheartlesss02 wrote:
4XXXXXXXXX so I'm trying to top up my account but it's not allow me it's saying that my account is not registered I'm not sure what's going on but I would like to top up my account so I need your guy's

Don't need to post your phone number...we are customers like you...

Try with a different browser or on incognito mode. You can use the 611 too.

Re: My phone is not active.

kisska50 — Tue, 04 Jun 2019 01:33:54 GMT

start with " GET STARTED" button, activate your sim card( press this ) and you will be asked to do account set up, follow the next steps and everything must works

Re: is there a telephone number i can call for help

Wagner70 — Fri, 06 Nov 2020 02:15:08 GMT

***************

Re: is there a telephone number i can call for help

JoyLuck — Fri, 06 Nov 2020 01:53:44 GMT

@Wagner70

Choose 3 vertical dots in right hand corner and edit your post to remove your number.

There is no number to call at PM.

Here’s how to contact the Moderator Team (Public Mobile representative) for assistance:

Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Choose the chat bubble in the lower right hand corner and follow the prompts.

Alternatively, you can send a private message to the Moderators by clicking here. You’ll need to be logged in to your Community account for the link to work.

Re: is there a telephone number i can call for help

ieddievaquero — Fri, 06 Nov 2020 03:28:42 GMT

This thread is really old. Can you please provide updated contact information for public mobile.

Re: is there a telephone number i can call for help

JoyLuck — Fri, 06 Nov 2020 03:29:44 GMT

@ieddievaquero wrote:
This thread is really old. Can you please provide updated contact information for public mobile.

Here’s how to contact the Moderator Team (Public Mobile representative) for assistance:

Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Choose the chat bubble in the lower right hand corner and follow the prompts.

Alternatively, you can send a private message to the Moderators by clicking here. You’ll need to be logged in to your Community account for the link to work.

Re: is there a telephone number i can call for help

ieddievaquero — Fri, 06 Nov 2020 03:36:28 GMT

Thank you! That was really helpful. E-mailed them.

Re: is there a telephone number i can call for help

mm80 — Fri, 06 Nov 2020 04:15:03 GMT

@ieddievaquero wrote:
Thank you! That was really helpful. E-mailed them.

Do you mean private message? They don't take e-mail. If you replied to an e-mail notfication of a private message received, they won't get the message. Reply to any private message Moderator_Team sends you only inside Community.