topic Re: No service in Get Support

No service

Guy4 — Wed, 05 Jan 2022 21:25:34 GMT

i have no service once again

Re: No service

computergeek541 — Wed, 09 Dec 2020 19:36:55 GMT

@Guy4 wrote:
i have no service once again

Can you provide further details? I would suggest trying your SIM card in another phone if you have a spare to rule out any possibity of an issue with your device. When you say no service, you mean non call, no texts, and no data?

Re: No service

Guy4 — Wed, 09 Dec 2020 19:39:09 GMT

I can’t receive calls I can’t make calls , my account is active

Re: No service

Veder — Wed, 09 Dec 2020 19:45:06 GMT

Did you try taking out the sim and reinstalling it? Restarting can help trigger reception but the sim might have moved .

Re: No service

Jb456 — Wed, 09 Dec 2020 19:46:16 GMT

@Guy4

Check your last 4 digits of your sim card. See if they match your account.

In account click change sim card. Green arrow on pic below.

Do they match?

Re: No service

Gunner123 — Wed, 09 Dec 2020 19:46:00 GMT

@Guy4 wrote:
I can’t receive calls I can’t make calls , my account is active

@Guy4 hello have you tried to do a network reset and restart phone ?

Re: No service

Guy4 — Wed, 09 Dec 2020 19:46:30 GMT

Yes they match

Re: No service

srlawren — Wed, 09 Dec 2020 20:11:47 GMT

Split separate issue out to own thread in Getting Started section

Re: No service

Tabatha1 — Wed, 09 Dec 2020 19:47:00 GMT

YEs I tried that.

Re: No service

Guy4 — Wed, 09 Dec 2020 19:47:03 GMT

Yes of course, still no service

Re: No service

Guy4 — Wed, 09 Dec 2020 19:47:50 GMT

Yes doesn’t work

Re: No service

Tabatha1 — Wed, 09 Dec 2020 19:49:01 GMT

Yes tried that.

Re: No service

JK8 — Wed, 09 Dec 2020 19:56:29 GMT

@Guy4 wrote:
Yes doesn’t work

Contact a moderator and have them look at your account.

Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click here to get started.
Alternatively, you can send a private message to the Moderators by clicking here. You’ll need to be logged in to your Community account for the link to work.