topic Incomplete activation, now getting 'username you have entered is not available' when restarting in Get Support

Incomplete activation, now getting 'username you have entered is not available' when restarting

ericlfilion — Wed, 05 Jan 2022 21:25:21 GMT

I took too long debating whether to create a new number or port my existing one, and my session expired. I got past the first step: Let's get started. The process is essentially abandoned at step two: Phone Number. Now I'm trying to restart the activation process, but I'm getting "The Self Serve username you have entered is not available. Please try again with a different email address."

When I try to login with my email, I get "Sorry, your login attempt failed. Please try again."

When I try to recover my password, I get "Sorry, we’re unable to verify your email address."

How might I activate using my main email address?

Re: Incomplete activation, now getting 'username you have entered is not available' when restarting

softech — Wed, 09 Dec 2020 19:03:15 GMT

curious.. can you try another email address?

if it is gmail.. you can use alias

e.g myusername@gmail.com can be my.username@gmail.com

email will still send to the same inbox

Re: Incomplete activation, now getting 'username you have entered is not available' when restarting

Gunner123 — Wed, 09 Dec 2020 19:04:13 GMT

@ericlfilion wrote:
I took too long debating whether to create a new number or port my existing one, and my session expired. I got past the first step: Let's get started. The process is essentially abandoned at step two: Phone Number. Now I'm trying to restart the activation process, but I'm getting "The Self Serve username you have entered is not available. Please try again with a different email address."

When I try to login with my email, I get "Sorry, your login attempt failed. Please try again."

When I try to recover my password, I get "Sorry, we’re unable to verify your email address."

How might I activate using my main email address?

@ericlfilion hi you will need to wait an hour until the system resets😊

Re: Incomplete activation, now getting 'username you have entered is not available' when restarting

Anonymous — Wed, 09 Dec 2020 19:05:37 GMT

@ericlfilion : In about an hour, clear cache/site cookies or use incognito/privacy mode or a different browser and try again.

Start from scratch again.

Re: Incomplete activation, now getting 'username you have entered is not available' when restarting

ericlfilion — Wed, 09 Dec 2020 19:13:00 GMT

@softech wrote:
curious.. can you try another email address?

if it is gmail.. you can use alias

e.g myusername@gmail.com can be my.username@gmail.com

email will still send to the same inbox

Good thinking. Seems like a viable workaround. Made it myusername+something@gmail.com and it was accepted. However, it seems like things were reset for me, and I'll be able to use my plain email address. 😁