topic Re: My stylo4 has error Mobile Data connection not allowed in Get Support

My stylo4 has error Mobile Data connection not allowed

confused12 — Wed, 05 Jan 2022 21:25:11 GMT

Re: My stylo4 has error Mobile Data connection not allowed

Dunkman — Wed, 09 Dec 2020 14:55:46 GMT

@confused12

The LG Q Stylo 4 is compatible with Public mobile.

More details of your situation may be helpful?

New customer? Activated new number or ported over?

Has data worked before?

Does text and talk work?

Is your phone locked to previous carrier?

Maybe try rebooting your phone or network reset.

Re: My stylo4 has error Mobile Data connection not allowed

kb_mv — Wed, 09 Dec 2020 14:57:33 GMT

@confused12 Is this a case of your data was working and now it isn't or a case of I got a new phone and my data doesn't work?

@Dunkman I seem to recall another thread that talked about LG phones (I think) needing a complete reset when coming to PM. Sound familiar?

Re: My stylo4 has error Mobile Data connection not allowed

Dunkman — Wed, 09 Dec 2020 14:59:41 GMT

@kb_mv wrote:
@confused12 Is this a case of your data was working and now it isn't or a case of I got a new phone and my data doesn't work?

@Dunkman I seem to recall another thread that talked about LG phones (I think) needing a complete reset when coming to PM. Sound familiar?

@kb_mv

You are correct. Even Public mobile recommends that some LG phones require a factory rest before data will work. I usually recommend that as last resort. Hassle to reset everything.

Re: My stylo4 has error Mobile Data connection not allowed

computergeek541 — Wed, 09 Dec 2020 19:24:44 GMT

@Dunkman wrote:
@kb_mv wrote:
@confused12 Is this a case of your data was working and now it isn't or a case of I got a new phone and my data doesn't work?

@Dunkman I seem to recall another thread that talked about LG phones (I think) needing a complete reset when coming to PM. Sound familiar?
@kb_mv
You are correct. Even Public mobile recommends that some LG phones require a factory rest before data will work. I usually recommend that as last resort. Hassle to reset everything.

While it is a hassle for the user to set up everything again, I would consider that minor compared to the person losing any content that was wanted or needed.