topic Re: Help! I'm being charged multiple times per month, but it does not show up on my transaction hist in Get Support

Help! I'm being charged multiple times per month, but it does not show up on my transaction history.

HDevine — Wed, 05 Jan 2022 21:25:09 GMT

I've noticed 3-4 transactions for various amounts, usually between $30-50 for each month. I would like to find out why this doesn't show up on my transaction history and whether I need to change my plan? I would like to speak to someone directly about my billing concerns, as I was unaware I was being charged multiple times per month! Thank you.

Re: Help! I'm being charged multiple times per month, but it does not show up on my transaction hist

RossN — Wed, 09 Dec 2020 14:19:58 GMT

@HDevine wrote:
I've noticed 3-4 transactions for various amounts, usually between $30-50 for each month. I would like to find out why this doesn't show up on my transaction history and whether I need to change my plan? I would like to speak to someone directly about my billing concerns, as I was unaware I was being charged multiple times per month! Thank you.

@HDevine

contact a moderator you can do so by clicking the chat bubble at the lower right corner,to avoid going around in circles with Simon say that you want a human to speak to, a ticket will then be generated briefly mention your issue

you should get a response between 2 to 48 hours a reply should show up in your little envelope in the top right corner, you can also send a private message to the Moderators by clicking here.

Re: Help! I'm being charged multiple times per month, but it does not show up on my transaction hist

Triguy — Wed, 09 Dec 2020 14:20:41 GMT

Here’s when and how to contact the Moderator Team:

Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click here to get started.
Alternatively, you can send a private message to the Moderators by clicking here. You’ll need to be logged in to your Community account for the link to work.

Re: Help! I'm being charged multiple times per month, but it does not show up on my transaction hist

Dunkman — Wed, 09 Dec 2020 14:24:38 GMT

@HDevine

As described above, you can contact moderator, but expect a few hours response time.

Did you do anything with your plan this month? Did you have trouble with activation of account? Change plans? Do you have multiple plans that use the same credit card? Do you have any available balance in your overview page in your self service account?

Re: Help! I'm being charged multiple times per month, but it does not show up on my transaction hist

HDevine — Wed, 09 Dec 2020 14:27:01 GMT

Thank you!

Re: Help! I'm being charged multiple times per month, but it does not show up on my transaction hist

HDevine — Wed, 09 Dec 2020 14:30:15 GMT

Hi there,

No, I don't think I did anything different with my account. I used to have an account with unlimited data so I was a bit worried about going over my data limit, but according to my accounts, it doesn't appear that I am. I will contact a moderator. Thank you!

Re: Help! I'm being charged multiple times per month, but it does not show up on my transaction hist

Dunkman — Wed, 09 Dec 2020 14:33:04 GMT

@HDevine wrote:
Hi there,
No, I don't think I did anything different with my account. I used to have an account with unlimited data so I was a bit worried about going over my data limit, but according to my accounts, it doesn't appear that I am. I will contact a moderator. Thank you!

@HDevine

Then contact moderator and see what happens. Moderator should be able to sort out your issues.

FYI, you do not need to worry about going over your data limit. There is no surprise charges or overages with Public mobile. If you run out of data, it just stops working. You will not be charged.

Re: Help! I'm being charged multiple times per month, but it does not show up on my transaction hist

Anonymous — Wed, 09 Dec 2020 14:45:20 GMT

@HDevine

I would wonder that someone is making use of your payment card. Have you made sure _all_ of your transactions are proper? Maybe the card issuer would be able to track things down too.

Re: Help! I'm being charged multiple times per month, but it does not show up on my transaction hist

AE_Collector — Wed, 09 Dec 2020 16:08:45 GMT

Another question is if all charges are for the same amount?

All PM rates are even dollar amounts plus the tax rate in your province so the amounts should fit that pattern.

AE_Collector

Re: Help! I'm being charged multiple times per month, but it does not show up on my transaction hist

darlicious — Wed, 09 Dec 2020 17:58:39 GMT

@HDevine

To speed up your request once you get a reply from the moderators have ready the transaction reference numbers. You can acquire these by calling your credit card issuer with your transaction #'s from your credit card statement. This will make it a lot easier to track the charges and what account they are associated with or if its a payment system issue generating multiple charges from the same account.