topic Re: Submitting Ticket From Different Account in Get Support

Submitting Ticket From Different Account

kb_mv — Wed, 05 Jan 2022 21:24:42 GMT

I manage 2 accounts on here and I know of others that manage a lot more than that. If I have an issue that requires me to open a ticket on my "other" account not immediately associated with this community account for rewards purposes can I do it through here or do I need to log into my other community account?

I guess what I really want to know is does it matter what "community" account I submit the ticket from considering I need to sign into the "affected" account as security verification during the ticketing process?

Re: Submitting Ticket From Different Account

JK8 — Tue, 08 Dec 2020 22:55:14 GMT

@kb_mv

I am sure that if you are able to verify the account using one community account is fine. It does not make sense to have multiple community accounts especially if you are a family of 5 where young children have phones.

Edit: @kb_mv let us know how it plays out.

Re: Submitting Ticket From Different Account

RossN — Tue, 08 Dec 2020 22:48:52 GMT

@kb_mv wrote:
I manage 2 accounts on here and I know of others that manage a lot more than that. If I have an issue that requires me to open a ticket on my "other" account not immediately associated with this community account for rewards purposes can I do it through here or do I need to log into my other community account?

I guess what I really want to know is does it matter what "community" account I submit the ticket from considering I need to sign into the "affected" account as security verification during the ticketing process?

@kb_mv hi since they respond to the community account related to the issue, it is best to use that account for inquiries

Re: Submitting Ticket From Different Account

RosieR — Tue, 08 Dec 2020 23:00:49 GMT

@kb_mv wrote:
I manage 2 accounts on here and I know of others that manage a lot more than that. If I have an issue that requires me to open a ticket on my "other" account not immediately associated with this community account for rewards purposes can I do it through here or do I need to log into my other community account?

I guess what I really want to know is does it matter what "community" account I submit the ticket from considering I need to sign into the "affected" account as security verification during the ticketing process?

Hi @kb_mv there was a recent discussion on this but I cannot find the thread. Anyway, it seems that the answer is yes, you can have one account and manage other accounts. But if there is a problem on the other accounts, it is suggested to private message the Moderators_Team https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Please provide your Public Mobile Phone Number, Last payment made on the account, and two more pieces of personal information from the list below.

Public Mobile Phone Number
Last payment made on the account - Date
Email associated with Public Mobile number
Account number
Last 4 digits of your credit card
Last Add-On purchased - Date

to verify the account.

Happy holidays! 🎄🎄🎄

Re: Submitting Ticket From Different Account

kb_mv — Tue, 08 Dec 2020 23:02:17 GMT

@RosieR You're the bomb! Thanks

Re: Submitting Ticket From Different Account

RosieR — Tue, 08 Dec 2020 23:11:56 GMT

@kb_mv wrote:
@RosieR You're the bomb! Thanks

@kb_mv oh wow! .... what does that mean?

jk thanks so much 😊