topic Creating an account in Get Support

Creating an account

veragoodman — Wed, 05 Jan 2022 21:24:35 GMT

Hi,

I just got my account yesterday, and I am trying to create my own account to access payments, but after I put in my new phone number and "submit", I am not receiving a 6 digit access code to set up my online account.

I have a gmail account, but nothing is coming through to complete the setup.

Can someone help me with this issue?

Thank you in advance!

Re: Creating an account

computergeek541 — Tue, 08 Dec 2020 19:54:17 GMT

@veragoodman wrote:
Hi,
I just got my account yesterday, and I am trying to create my own account to access payments, but after I put in my new phone number and "submit", I am not receiving a 6 digit access code to set up my online account.
I have a gmail account, but nothing is coming through to complete the setup.
Can someone help me with this issue?
Thank you in advance!

Did you activate your account at a store? If you setup your service online, you do not need to proeceed with this step.

As for the the 6 digit code, that is sent to you by SMS text message.

Re: Creating an account

veragoodman — Tue, 08 Dec 2020 19:56:05 GMT

Thank you so much for your help!

Re: Creating an account

JK8 — Tue, 08 Dec 2020 19:57:03 GMT

Re: Creating an account

kaytus — Tue, 08 Dec 2020 20:01:13 GMT

As for the 6 digit code, that is sent to you by SMS text message.

Make sure your phone can received the txt msg.. , May be your mobile # is not active yet.

Re: Creating an account

RosieR — Tue, 08 Dec 2020 20:02:09 GMT

@veragoodman wrote:
Hi,
I just got my account yesterday, and I am trying to create my own account to access payments, but after I put in my new phone number and "submit", I am not receiving a 6 digit access code to set up my online account.
I have a gmail account, but nothing is coming through to complete the setup.
Can someone help me with this issue?
Thank you in advance!

Hi @veragoodman as already suggested above, if activated in-store...

In-store Activation

When you get home, open a self-serve account here https://activate.publicmobile.ca/

Or go here https://selfserve.publicmobile.ca/self-registration/

Before you you start, delete your browsing history, cache and cookies. Restart your phone.

Welcome to Public Mobile and season's greetings! 🎄🎄🎄