topic Re: PURCHASED PHONE in Get Support

PURCHASED PHONE

honrie — Wed, 05 Jan 2022 21:24:18 GMT

i JUST BOUGHT A REFURBISHED PHONE FROM HERE, IT IS A GIFT SI WILL THE PHONE BE UNLOCKED?

Re: PURCHASED PHONE

HALIMACS — Tue, 08 Dec 2020 04:38:51 GMT

Hi @honrie

Yes, it'll be unlocked.

Re: PURCHASED PHONE

honrie — Tue, 08 Dec 2020 04:39:31 GMT

Re: PURCHASED PHONE

HALIMACS — Tue, 08 Dec 2020 04:42:21 GMT

You're welcome, @honrie

Re: PURCHASED PHONE

LurganIeUk — Tue, 08 Dec 2020 04:52:26 GMT

I've done some searches in the documentation and fail to see the word unlocked.

Logically they should not be locked and should fall under the CRTC regulations from 2017. But I would be testing it with a few SIMS.

PM might want to clearly say unlocked somewhere.

Re: PURCHASED PHONE

geopublic — Tue, 08 Dec 2020 05:08:29 GMT

@honrie All phones that Public Mobile sells come unlocked so you have nothing too worry about.

Re: PURCHASED PHONE

HALIMACS — Tue, 08 Dec 2020 05:12:01 GMT

In June 2017, the Canadian Radio-television and Telecommunications Commission (CRTC) updated the Wireless Code of Conduct to address a number of common consumer complaints. One of them was the cost to unlock a phone, even after a customer has fully paid for the device. The government agency established that all wireless carriers must follow these rules:

All wireless devices sold after December 1, 2017, must be unlocked or sold with instructions on how to unlock the device at no additional cost.
All wireless devices that are locked to a carrier must be unlocked upon request at no cost to the consumer.
Unlocking must be completed even if the consumer is still on contract or device has not been paid in full.

Re: PURCHASED PHONE

tangolima — Tue, 08 Dec 2020 06:43:24 GMT

Just to add to this !

if your phone is indeed locked, all you need to do is to ask your current provider to unlock it and they should provide this service free of charge. I’ve done it numerous times with refurbished phones and never had any issues.

cheers !

Re: PURCHASED PHONE

Pawprints1986 — Tue, 08 Dec 2020 07:04:39 GMT

Are phones even locked anymore? I haven't gotten one from my carrier since my Samsung evergreen days... But it seems silly to lock them anymore, just creates more work for carriers to unlock them.

That said, if one were to be locked, you can't physically go into public... So what would we do? Would telus or koodo help?

Re: PURCHASED PHONE

JK8 — Tue, 08 Dec 2020 07:13:11 GMT

@Pawprints1986 wrote:
Are phones even locked anymore? I haven't gotten one from my carrier since my Samsung evergreen days... But it seems silly to lock them anymore, just creates more work for carriers to unlock them.

That said, if one were to be locked, you can't physically go into public... So what would we do? Would telus or koodo help?

I know that with Bell when you get a phone with a contract plan they lock the phone to their network and only the account holder can ask for the phone to be unlocked.

Re: PURCHASED PHONE

cellphoneuser1 — Tue, 08 Dec 2020 10:16:36 GMT

@JK8 Bell doesn't sell lock phones any more. They wanted to lock them to prevent them getting stolen. When you buy in store, they must unlock the phone before you leave.

Re: PURCHASED PHONE

Pawprints1986 — Tue, 08 Dec 2020 10:44:41 GMT

I know Samsung has a form of data stealing prevention. If you add a different Sim card, in some cases it'll actually factory reset. So even if you lost your physical device, your data is safe.

I didn't have issue switching between koodo and public, but I wonder if I were to switch to say bell if it would factory reset again as it's not the same carrier/network? Not willing to find out lol but I do wonder 🤔

Re: PURCHASED PHONE

computergeek541 — Tue, 08 Dec 2020 14:54:42 GMT

@Pawprints1986 wrote:
I know Samsung has a form of data stealing prevention. If you add a different Sim card, in some cases it'll actually factory reset. So even if you lost your physical device, your data is safe.

I didn't have issue switching between koodo and public, but I wonder if I were to switch to say bell if it would factory reset again as it's not the same carrier/network? Not willing to find out lol but I do wonder 🤔

Samsung phones are never suppoaed to fsctory reset after switching SIM cards. This was never intended as a security feature. I do know rhat there have been sporadic reports of this.

Samung devices that factory reset themselves are only suoposed to do this after installing the first SIM card, but never again. This is to personalize the softwware to a carrier's liking. It's not supposed to do this after switching SiM cards.

Re: PURCHASED PHONE

tangolima — Tue, 08 Dec 2020 13:07:26 GMT

Your correct , phones aren’t suppose to be carrier locked anymore unless you buy a used phone that was made prior to 2017 when locking phones was a thing !

And if the phone is indeed locked, you must figure out to which carrier it’s locked and then ask this carrier to unlock the phone.

Re: PURCHASED PHONE

Pawprints1986 — Tue, 08 Dec 2020 14:50:56 GMT

@tangolima ohh ok, so even if we bought a used one from public and happened to come to us locked, we dont need to worry about how to talk to public in person, but instead figure out what the previous carrier was ?

Re: PURCHASED PHONE

computergeek541 — Tue, 08 Dec 2020 14:54:23 GMT

@Pawprints1986 wrote:
@tangolima ohh ok, so even if we bought a used one from public and happened to come to us locked, we dont need to worry about how to talk to public in person, but instead figure out what the previous carrier was ?

If Public Mobile happens to send you you a carrier-locked device, Public Mobile will arrange to have it unlocked if it's locked to Telus. If it's locked to a different carrier, I would suggest to arrange for an exchange or a return/repurchase.

Re: PURCHASED PHONE

HALIMACS — Tue, 08 Dec 2020 15:11:47 GMT

There seems to be some good discussion surrounding whether Public Mobile phones are being sold as locked or unlocked to a carrier.

This is a good question which deserves a definitive response.

Let's ask Public Mobile to confirm this by tagging moderators online.

Can one of you who knows this definitively, please kindly reply, @Alexia_H @Eddy_G @Gerardo_C @Jose_F @Marius_F @Monica_M @Oana_S

Thank you.

Re: PURCHASED PHONE

computergeek541 — Tue, 08 Dec 2020 15:23:30 GMT

@HALIMACS wrote:
There seems to be some good discussion surrounding whether Public Mobile phones are being sold as locked or unlocked to a carrier.

This is a good question which deserves a definitive response.

Let's ask Public Mobile to confirm this by tagging moderators online.

Can one of you who knows this definitively, please kindly reply, @Alexia_H @Eddy_G @Gerardo_C @Jose_F @Marius_F @Monica_M @Oana_S

Thank you.

There isn't a carrier in the country who is allowed to sell a carrier locked device. If by chance the device is locked to the carrier (either accident or because it's old inventory), the device must be unlocked immediately.

Re: PURCHASED PHONE

kb_mv — Tue, 08 Dec 2020 15:55:31 GMT

@computergeek541 wrote:

There isn't a carrier in the country who is allowed to sell a carrier locked device. If by chance the device is locked to the carrier (either accident or because it's old inventory), the device must be unlocked immediately.

@computergeek541 I'm curious if they are allowed to lock the phone if/while you are under contract to them? Only unlocking it upon request after the commitment is done or any early termination fees paid? Or is it a case of no more locking devices period?

Re: PURCHASED PHONE

computergeek541 — Tue, 08 Dec 2020 15:58:07 GMT

@kb_mv wrote:
@computergeek541 wrote:

There isn't a carrier in the country who is allowed to sell a carrier locked device. If by chance the device is locked to the carrier (either accident or because it's old inventory), the device must be unlocked immediately.
@computergeek541 I'm curious if they are allowed to lock the phone if/while you are under contract to them? Only unlocking it upon request after the commitment is done or any early termination fees paid? Or is it a case of no more locking devices period?

No, they're not allowed. Contract/tab or not, the carrier must unlock upon request the phone immediately if it is locked (it's not supposed to be locked to begin with).