topic Re: Invalid Sim in Get Support

Invalid Sim

wanga — Wed, 05 Jan 2022 21:23:39 GMT

hi,

internet died when i was trying to activate sim. it says invalid sim when i tried to restart. i've waited 2 hours since the first attempt, it still says invalid. how do i reset?

thanks

Re: Invalid Sim

JoyLuck — Mon, 07 Dec 2020 04:01:29 GMT

@wanga wrote:
hi,

internet died when i was trying to activate sim. it says invalid sim when i tried to restart. i've waited 2 hours since the first attempt, it still says invalid. how do i reset?

thanks

See if your credit card has been charged. If it has put the sim in the phone and reboot.

If credit card has not been charged try again. The lock is lifted after 1 hour. Clear browser cache/history/cookies. Close browser and then open a new window in incognito mode and try to activate again. You can always wait until tomorrow to use the live chat for activations.

https://chat.telus.com/chat/publicmobile/chat-pm.html?portal=publicmobile&language=en

Re: Invalid Sim

LurganIeUk — Mon, 07 Dec 2020 04:26:32 GMT

@wanga wrote:
hi,

internet died when i was trying to activate sim. it says invalid sim when i tried to restart. i've waited 2 hours since the first attempt, it still says invalid. how do i reset?

thanks

See if you can log into your my account.

Re: Invalid Sim

cellphoneuser1 — Mon, 07 Dec 2020 08:04:20 GMT

@wanga Clear cache and use incognoto mode. Still invalid means sim was used. Another new customer could have typed it by mistake wnd activater your sim.