topic Re: Username Change in Get Support

Username Change

Katia1 — Wed, 05 Jan 2022 21:23:14 GMT

Hi , how do I change my username email ?

Re: Username Change

esjliv — Sun, 06 Dec 2020 14:17:57 GMT

Hello @Katia1 ,

To change your email for your SELF SEVRE account, you need to have the moderators do that for you.

To contact the Public Mobile Moderator_Team, there are two ways to reach them:

1 - Click the bubble comment circle on the bottom right hand side of your screen, or use this link to:

Get Help With SIMon the Public Mobile chatbot

2 - Use this link to:

Private Message to Public Mobile Moderators(PM Customer Service Representatives)

To change your email to your Community you can do that yourself.

Go to your avatar at the top, right, and click on "My Settings".

Re: Username Change

popping — Sun, 06 Dec 2020 14:17:33 GMT

@Katia1 wrote:
Hi , how do I change my username email ?

To change your email address of your self-serve account, create a moderator support ticket for help using the Chat button at the bottom right corner of this page.

Re: Username Change

BeachNBeer — Sun, 06 Dec 2020 14:20:37 GMT

Do you mean your username as in Katia1?

Re: Username Change

Triguy — Sun, 06 Dec 2020 16:14:05 GMT

To make changes to things like your community password, and email address, click on your avatar and select ‘My Settings’, then ‘Personal’. Here, you can select tabs for things like ‘Username’, ‘Email’, ‘Password’, and more. So that you have the opportunity to earn Community Rewards, and to keep things simple, make sure your Community and Self-Serve email addresses are the same

Re: Username Change

HALIMACS — Sun, 06 Dec 2020 14:52:11 GMT

@Katia1

To change your Community email:

1. Sign in to the Community

2. Click on your avatar

3. Select 'My Settings', then 'Personal'. Here, you can select tabs and make changes to your Email.

Please keep in mind that your Community and Self Serve email address must be the same, so if you earn a Community Reward, you can get it applied to your account.

Re: Username Change

computergeek541 — Sun, 06 Dec 2020 16:58:11 GMT

@Triguy wrote:
To make changes to things like your community password, and email address, click on your avatar and select ‘My Settings’, then ‘Personal’. Here, you can select tabs for things like ‘Username’, ‘Email’, ‘Password’, and more. So that you have the opportunity to earn Community Rewards, and to keep things simple, make sure your Community and Self-Serve email addresses are the same

@Triguy Membeers cannot change a Conmmunity username without the assistance of a moderator.

Re: Username Change

amy303 — Sun, 06 Dec 2020 16:03:33 GMT

Since you can't change your community username by yourself, try sending a private message to the moderator team and ask them if they can change it for you. Include your account number or phone number to help speed up the identification process.

Click here to send the moderator team a private message.