topic Re: Public mobile network not working in Get Support

Public mobile network not working

mohinder11 — Wed, 05 Jan 2022 21:23:02 GMT

My public mobile network has not been working since 8PM December 4, 2020. I can not make or receive calls or messages. Data service is also off.

Re: Public mobile network not working

NDesai — Sat, 05 Dec 2020 18:31:48 GMT

@mohinder11 Login to your self-serve account and see the status of your account. When was your last renewal? Have you tried basic troubleshooting such as restarting your phone or try turning airplane mode off/on?

Re: Public mobile network not working

esjliv — Sat, 05 Dec 2020 18:49:18 GMT

Hello @mohinder11 ,

Try removing your SIM for a few minutes, then reinserting it. Reboot.

ALSO:

Please check the last 4-digits of your SIM card and see if the match the 4 digits listed in you SELF SERVE account, under "Change Sim Card".

If they match great! Let's keep trouble shooting.

If they do not match, then someone has been fraudulent on your account. 😡

Re: Public mobile network not working

Triguy — Sat, 05 Dec 2020 18:55:53 GMT

Try the lost phone trick.

Just follow these steps:

Log into your Self-Serve account
Go to Plan and Add-Ons > Lost/Stolen Phone
Select Suspend Service

Log into your Self-Serve account
Go to Plan and Add-Ons > Lost/Stolen Phone
Select Resume Service

If you still need assistance then submit a ticket to a moderator by clicking on the bubble on the bottom right corner.

Re: Public mobile network not working

Luddite — Sat, 05 Dec 2020 20:20:22 GMT

@mohinder11 Can you call 611? If not, pay attention to @esjliv 's post.

If you can login to your account, what is the Status?

Re: Public mobile network not working

DDM69 — Sat, 05 Dec 2020 21:25:22 GMT

The network is not down. Check your phone for issues

Re: Public mobile network not working

MorleyC — Sun, 06 Dec 2020 01:44:05 GMT

Everything working with mine.

My renewal was today - maybe issue with renewal? Are you on auto-pay? Updated credit card ?

Re: Public mobile network not working

computergeek541 — Sun, 06 Dec 2020 02:05:53 GMT

@mohinder11 wrote:
My public mobile network has not been working since 8PM December 4, 2020. I can not make or receive calls or messages. Data service is also off.

I've been having strange things hapepning the last 2 days. Data has been extremely slow when it does work. In addition to the reports of Telus network issues recently, I also believe that there is something to those reports. When this type of thing happens, the LTE (3g plan) throttling falls off my account. That happened last time there was a widespread network issue, and last and yetserday, it also temporarily happened.

Re: Public mobile network not working

mpcdesign — Sun, 06 Dec 2020 02:11:19 GMT

@mohinder11 , my co-worker came to this afternoon saying her phone is not registered with the network. She said the internet worked and had the wi-fi setting on. I don't know why, but, I turned the wi-fi off, and the phone worked. And then, I flipped the wi-fi settings back on, and the phone was still okay... weird. Try each setting, and turn it off, and see if it works. Do all the same time, and you won't know exactly what it was!