topic Phone number in Get Support

Phone number

Kennymac82 — Wed, 05 Jan 2022 21:22:41 GMT

Someone Else has my phone number

Re: Phone number

gpixel — Sat, 05 Dec 2020 00:17:28 GMT

@Kennymac82 contact customer support mods here

https://widget.telus.tiia.ai/publicmobile/publicmobile.html
type "security or identity fraud issue"
(use the chat bubble options, then click "click here to submit a ticket!)
*login using your community account

make sure to check your inbox(top right corner envelope icon) periodically, for a response

Re: Phone number

benfatto — Sat, 05 Dec 2020 00:32:21 GMT

@Kennymac82 Is it a number you want to keep? If not, just login to your account an Change Number. Change number is only allowed every 30 days.

Re: Phone number

Kennymac82 — Sat, 05 Dec 2020 00:42:53 GMT

Yes it’s my old number. But when I call it someone else picks up. I’m receiving texts, from some. But when I to change my WhatsApp it wants to send me code through text. I don’t receive it nor do I receive my codes from other accounts. I’m assuming this other person is

Re: Phone number

JK8 — Sat, 05 Dec 2020 00:45:32 GMT

@Kennymac82 wrote:
Yes it’s my old number. But when I call it someone else picks up. I’m receiving texts, from some. But when I to change my WhatsApp it wants to send me code through text. I don’t receive it nor do I receive my codes from other accounts. I’m assuming this other person is

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