topic Re: Add on in Get Support

Add on

Jessicacourty — Tue, 04 Jan 2022 18:34:31 GMT

@Jeremy_M

I was trying to get unlimited calling on top of the unlimited texting I already have. Didn't mean to click on the US roming one. I want to get the limited called for 30days it needed up taking 47 dollars from me I was just wondering if there anyway I could get the money put back into my account or if I'm able to get I'm unlimited calling it shows in my history that I owe 11$ I have no idea what's going on please help 😕

Re: Add on

CalvinW — Thu, 09 Mar 2017 16:37:26 GMT

@Jessicacourty You should tag the moderators instead. @Mary_M

Send them a private message with your information and they will resolve it in no time.

Here's a link on how to do so:

http://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Contacting-our-Community-Moderators/ta-p/76452

Re: Add on

srlawren — Thu, 09 Mar 2017 21:49:54 GMT

@Jessicacourty your posting is not very clear at all. You should send @Shazia_K a private message with the details and your phone number. If you're not sure how to private message her, please see the link at the bottom of this reply.

Re: Add on

Mary_M — Thu, 09 Mar 2017 21:53:28 GMT

@srlawren This too is resolved 🙂

Re: Add on

srlawren — Thu, 09 Mar 2017 21:55:50 GMT

@Mary_M thank you for letting me know. I'm glad you were able to decipher the issue and resolve it. Cheers!

Re: Add on

Mary_M — Thu, 09 Mar 2017 21:57:59 GMT

My pleasure @srlawren, all I did was a refresh in the back-end - and it worked! 🙂

Re: Add on

srlawren — Thu, 09 Mar 2017 22:03:30 GMT

@Mary_M sounds refreshing.

(pun intended).