topic Re: SIM card not arrived in Get Support

SIM card not arrived

sstotyn — Wed, 05 Jan 2022 21:22:25 GMT

Hello,

I ordered my SIM card on Nov. 12, 2020 and it has still not arrived on Dec. 4th, 2020. I am wondering how I would check that it has been sent? Is there any tracking available on these packages? Thanks!

Re: SIM card not arrived

Gunner123 — Fri, 04 Dec 2020 16:58:25 GMT

@sstotyn wrote:
Hello,
I ordered my SIM card on Nov. 12, 2020 and it has still not arrived on Dec. 4th, 2020. I am wondering how I would check that it has been sent? Is there any tracking available on these packages? Thanks!

@sstotyn hi with the pandemic, shipping has been very slow it should be there any day now

Re: SIM card not arrived

Dunkman — Fri, 04 Dec 2020 16:53:23 GMT

@sstotyn

Previously you were able to track SIM card, but might not work these days. PM has changed shipping methods

https://productioncommunity.publicmobile.ca/t5/Getting-Started/How-to-track-your-SIM-card-order/m-p/325923#M60326

you probably should contact moderator.

To contact moderator via 2 methods:

Ticketing system - faster response time

Click on the question mark on the right lower corner of website to start ticketing process to contact moderator. Type: Contact moderator. Follow the prompts to submit ticket.

2 Send a private message to moderator through the following link :

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: SIM card not arrived

Triguy — Fri, 04 Dec 2020 17:37:41 GMT

There have been shipping delays with CP due to the pandemic. It usually take two to three weeks. If you still haven't received it then contact a moderator.

Here’s when and how to contact the Moderator Team:

Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click here to get started.
Alternatively, you can send a private message to the Moderators by clicking here. You’ll need to be logged in to your Community account for the link to work.

Re: SIM card not arrived

Saudor — Fri, 04 Dec 2020 17:45:08 GMT

That's a pretty long time. Definitely contact a mod.

To add a data point, i ordered mine Dec 1, just arrived today (dec 4) in the GTA