topic Re: Refurbished Phones return in Get Support

Refurbished Phones return

kidcowgirl — Wed, 05 Jan 2022 21:22:22 GMT

I purchased the wrong phone and have requested information on how to return It (was told on website we have 30 days) but NO ONE has responded to my email. If I only have 30 days to return it how am I supposed to know how to do that? Can anyone direct me to the information on returning refurbished phones please ....

Re: Refurbished Phones return

computergeek541 — Fri, 04 Dec 2020 14:43:03 GMT

@kidcowgirl

This information is provided at on the following page: https://publicmobile.ca/en/on/get-help/articles/certified-pre-owned-phones

Re: Refurbished Phones return

Triguy — Fri, 04 Dec 2020 14:43:21 GMT

Did you send an email to device.return@publicmobile.ca ?

https://www.publicmobile.ca/en/qc/get-help/articles/phone-warranty-returns-repairs

Re: Refurbished Phones return

Dunkman — Fri, 04 Dec 2020 14:44:15 GMT

@kidcowgirl

Did you receive the phone yet?

here is the help article on returns

https://publicmobile.ca/en/bc/get-help/articles/phone-warranty-returns-repairs

There is an email address in the article to start return process.

Re: Refurbished Phones return

kidcowgirl — Fri, 04 Dec 2020 15:03:56 GMT

Yes I sent an email to that address and have had zero response!

Re: Refurbished Phones return

kb_mv — Fri, 04 Dec 2020 15:06:03 GMT

@kidcowgirl wrote:
Yes I sent an email to that address and have had zero response!

@kidcowgirl As you have initiated the return process well within the 30 days specified, I wouldn't worry about the deadline. You have proof that you sent the message. Not withstanding the inconvenience and annoyance of the delay, you have done your part.

Re: Refurbished Phones return

computergeek541 — Thu, 19 Aug 2021 23:42:11 GMT

Re: Refurbished Phones return

ctiitson — Fri, 10 Sep 2021 16:25:37 GMT

NO I HAVE NOT SENT AN E-MAIL FOR THE PHONES RETURN.

Re: Refurbished Phones return

Anonymous — Fri, 10 Sep 2021 16:30:48 GMT

@ctiitson : Um...who're you talking to? Did you go through the returns process? Not sure how you would set up being able to return without actually initiating the process.