topic Re: mobile network not available in Get Support

mobile network not available

caseythebeagle — Wed, 05 Jan 2022 21:22:03 GMT

getting a "Mobile network not available" message when trying to make a call. Incoming goes right to VM. Texting in/out is fine. Was working fine yesterday. My account has a credit balance.

any suggestions?

Re: mobile network not available

Jb456 — Thu, 03 Dec 2020 23:20:58 GMT

More details please.

New customer or been here a while?

If new, are you porting a number in?

If no, what is make and model of phone?

What have you tried to fix yourself?

Reboot phone?

Airplane mode for a few minutes?

Anything?

Let us know!

Re: mobile network not available

caseythebeagle — Thu, 03 Dec 2020 23:27:13 GMT

More details please.

New customer or been here a while?

been a customer for almost 2 years.

If new, are you porting a number in? - N/A

If no, what is make and model of phone?

Huawei p10 lite. Been using this phone the whole time. worked yesterday outgoing and incoming.

What have you tried to fix yourself?

Reboot phone?

Done, no change.

Airplane mode for a few minutes?

not on airplane mode...will try to see if it works.

Anything?

Let us know!

Re: mobile network not available

caseythebeagle — Thu, 03 Dec 2020 23:31:39 GMT

Airplane mode for a few minutes?

not on airplane mode...will try to see if it works.

seems that this worked....ok now.

Thanks for your help...didn't think turning airplane mode on/off would do fix that.

Re: mobile network not available

Jb456 — Thu, 03 Dec 2020 23:39:21 GMT

~~@caseythebeagle Thanks for writing back so quickly. I have a Huawei also. Not your model but I assume the settings are similar.~~

~~Now is it all calls this is happening to or just one number?~~

~~Can you open your phone app. Click 3 dots then blocked( at least on mine it says blocked) or maybe settings for you.~~

~~Check call block rules.~~

~~Anything on maybe for why calls are going to voicemail?~~

~~I know you said your text works. Does data to?....as for text do you have RCS turned on which works like iMessage that it does not use the cell network but uses wifi or data.~~

~~If you have RCS turned on..~~

~~Log into your account and click change SIM card. Green arrow on picture below.~~

~~It will show you last 4 digits of the simcard. Now take the sim card out of your phone. Do the numbers match?~~

~~If they don't. You been a victim of a sim Jack. Immediately set your account to lost/stolen..to stop them..start changing all your passwords and check your financials and contact the moderators.~~

~~Or private message them at link below.~~

~~https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437~~

~~Keep us posted.~~

EDIT OP RESOLVED ISSUE WITH AIRPLANE MODE.

Re: mobile network not available

Jb456 — Thu, 03 Dec 2020 23:37:54 GMT

@caseythebeagle excellent I am happy to hear airplane mode resolved your problem. Have a great evening!

Re: mobile network not available

hTideGnow — Thu, 03 Dec 2020 23:38:36 GMT

try to pull the sim card out for a minute and put it back in.

It happens to be before.. reboot didn't help until i pull the sim and re-insert

Re: mobile network not available

Nezgar — Fri, 04 Dec 2020 06:23:42 GMT

EDIT: NEVERMIND! I need to read to the end of the thread before posting... I see now the issue was already resolved by toggling airplane mode. Anyhow, the following information is good for others to keep in mind if it happens:

The first thing I worry about with posts regarding "Mobile network not available" is a recent rash of "SIM swap" fraud. Let's get this possibility checked first. Login to your selfserve portal, and click "Change Sim Card" - this will show you the last 4 digits of the SIM card associated with your account. Compare this with the last 4 digits of the IMEI or number printed on the SIM card in your phone. If it doesn't match your account was hacked - contact moderators immediately to get them to re-instate your original SIM.