topic Re: Can’t activate my sim. in Get Support

Can’t activate my sim.

Scott_47 — Wed, 05 Jan 2022 21:21:19 GMT

Hi,

ive tried multiple times to activate my sim, purchasing the 50 dollar bundle but it hasn’t worked. Very frustrated with the service.

Re: Can’t activate my sim.

Jb456 — Thu, 03 Dec 2020 05:46:10 GMT

Are you getting an invalid message??

Did you pass the payment section?

If yes check if your card was charged.

If it was charged put your sim card in your phone it will likely work.

If it does work and you were charged go to link below to create your self serve account.

https://selfserve.publicmobile.ca/self-registration/

If you were not charged. System locks sim for 50 minutes. Wait one hour, clear internet cookie/history cache open a fresh browser in incognito mode and try again.

Don't forget a referral code for a $10 sign up bonus. If you used one and were charged and service works the credit will be applied within 72 hours.

Welcome to Public Mobile 🙂

Re: Can’t activate my sim.

Jb456 — Thu, 03 Dec 2020 05:48:44 GMT

@Scott_47 Also Public Mobile offers a live chat with a real human for activations. Unfortunately it's closed right now.

Hours of Operation: 8:00am - 5:00pm PST / 11:00AM - 8:00PM EST

Link for live chat is below.

https://chat.telus.com/chat/publicmobile/chat-pm.html?portal=publicmobile&language=en

So we will be glad to try and assist you if you can let us know what you steps you done and where the error occurs.

Re: Can’t activate my sim.

cin7 — Thu, 03 Dec 2020 07:21:18 GMT

Alternatively, you can send a private message to the Moderators (https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437). You’ll need to login first to your Community account for the link to work.