topic Re: Help!! I can't receive or make calls in Get Support

Help!! I can't receive or make calls

Barbiewhite — Wed, 05 Jan 2022 21:21:16 GMT

Please help!! I haven't been able to make any calls or receive any calls since last night. I can only text or receive texts from a couple of my contacts. When I try to call somewhere it say's
"Sorry we can't complete your call, please call us at 611 for assistance" but I did all that and nothing has worked. anyone know what the issue is?? Thanks

Re: Help!! I can't receive or make calls

computergeek541 — Thu, 03 Dec 2020 03:22:54 GMT

@Barbiewhite wrote:
Please help!! I haven't been able to make any calls or receive any calls since last night. I can only text or receive texts from a couple of my contacts. When I try to call somewhere it say's
"Sorry we can't complete your call, please call us at 611 for assistance" but I did all that and nothing has worked. anyone know what the issue is?? Thanks

Are you on a plan such as the $10 plan that has a limited number of minutes? If you are, go into your self serve account to view how many minutes are remaining.

Re: Help!! I can't receive or make calls

Barbiewhite — Thu, 03 Dec 2020 03:33:18 GMT

I have the $25.00 plan.. which means I can call anywhere in Canada, unlimited texting etc. I have 2 gbs of data. I am on autopay. I have lots of data left.

Re: Help!! I can't receive or make calls

Dunkman — Thu, 03 Dec 2020 03:31:06 GMT

@Barbiewhite

In your self service account, check your SIM card number, the last 4 digits and make sure that it matches your phone's SIM card number. If it does not match, you have been SIM jacked and you will need to suspend your account and contact moderator.

Re: Help!! I can't receive or make calls

JK8 — Thu, 03 Dec 2020 03:34:47 GMT

@Barbiewhite wrote:
I have the $25.00 plan.. which means I can call anywhere in Canada, unlimited texting etc. I have 2 gbs of data. I am on autopay. I have lots of data left.

Try these:

-reboot phone

-put in lost/stolen mode in self service then take off

-reset network settings

-take sim card out and put back in

If none of these work contact a moderator:

send a private message to the Moderators by clicking here. You’ll need to be logged in to your Community account for the link to work.

Re: Help!! I can't receive or make calls

HALIMACS — Thu, 03 Dec 2020 03:33:46 GMT

Hi @Barbiewhite

When is your renewal date?

Does your self serve account show your service as being active?

Re: Help!! I can't receive or make calls

Barbiewhite — Thu, 03 Dec 2020 03:37:13 GMT

The numbers do match.

Re: Help!! I can't receive or make calls

Barbiewhite — Thu, 03 Dec 2020 03:38:53 GMT

It renewed yesterday. I am on autopay. Yes, my account shows as Active.

Re: Help!! I can't receive or make calls

Barbiewhite — Thu, 03 Dec 2020 03:40:40 GMT

when I go into loss/stolen phone.. do I click on "Suspend Service"?

Re: Help!! I can't receive or make calls

Dunkman — Thu, 03 Dec 2020 03:42:44 GMT

@Barbiewhite wrote:
when I go into loss/stolen phone.. do I click on "Suspend Service"?

@Barbiewhite

I would suggest try @JK8 other suggestions first. Network reset, reboot phone before using lost/stolen phone trick. That trick sometimes messes up your rewards for next payment.

Re: Help!! I can't receive or make calls

JK8 — Thu, 03 Dec 2020 03:45:34 GMT

@Dunkman wrote:
@Barbiewhite wrote:
when I go into loss/stolen phone.. do I click on "Suspend Service"?
@Barbiewhite
I would suggest try @JK8 other suggestions first. Network reset, reboot phone before using lost/stolen phone trick. That trick sometimes messes up your rewards for next payment.

Don’t put in lost/stolen then. If other options don’t work contact a moderator and they will fix your account.

Re: Help!! I can't receive or make calls

HALIMACS — Thu, 03 Dec 2020 03:45:47 GMT

@Barbiewhite

Could your airplane mode be enabled and you possibly may still be on a Wi-Fi network and getting iMessages from the couple of contacts you mention? (If on iPhone...)

Re: Help!! I can't receive or make calls

Barbiewhite — Thu, 03 Dec 2020 03:53:01 GMT

Thanks for the heads up.. I don't want to mess up my rewards unless I don't have no other choice. I did reboot my phone several times. I will try the network reset to see if that works.

Re: Help!! I can't receive or make calls

JK8 — Thu, 03 Dec 2020 03:48:21 GMT

@HALIMACS wrote:
@Barbiewhite

Could your airplane mode be enabled and you possibly may still be on a Wi-Fi network and getting iMessages from the couple of contacts you mention? (If on iPhone...)

This is something else you can try. Put on airplane mode for a minute. Take off and reboot.

Re: Help!! I can't receive or make calls

Barbiewhite — Thu, 03 Dec 2020 03:48:54 GMT

Airplane mode is disabled. I am using an iphone.

Re: Help!! I can't receive or make calls

JK8 — Thu, 03 Dec 2020 03:51:30 GMT

@Barbiewhite wrote:
Airplane mode is disabled. I am using an iphone.

I have an iPhone too. Can you not slide the button to the right to turn on?

Re: Help!! I can't receive or make calls

Barbiewhite — Thu, 03 Dec 2020 03:51:53 GMT

Thanks..

Re: Help!! I can't receive or make calls

HALIMACS — Thu, 03 Dec 2020 03:53:11 GMT

Is everything working now? Does the public mobile network display on the top of your phone?

Re: Help!! I can't receive or make calls

Barbiewhite — Thu, 03 Dec 2020 03:55:09 GMT

Slide what button?

Re: Help!! I can't receive or make calls

JK8 — Thu, 03 Dec 2020 03:57:05 GMT

@Barbiewhite wrote:
Slide what button?

Airplane mode button. Located in settings.

Put on airplane mode for a minute. Take off. Reboot.