topic Re: Beginner’s Guide to the Community in Get Support

Re: Beginner’s Guide to the Community

Alex30 — Wed, 05 Jan 2022 21:20:47 GMT

I need help porting in old number from another provider

Re: Beginner’s Guide to the Community

JoyLuck — Fri, 05 Feb 2021 01:10:25 GMT

@Alex30 wrote:
I need help porting in old number from another provider

Choose chat bubble in lower right hand corner and type: port request

Porting Your Number Into Public Mobile

If you are porting your number into Public Mobile, for additional security, your previous service provider may also send an SMS text to validate the transfer. Follow the instructions in the message within 90 minutes to approve the number transfer.If you have missed the 90 minute window to respond, we will send you an SMS with instructions on how to re-initiate the transfer by calling our Porting team.The SMS will read as follows:Public Mobile Msg: The request to move your phone number to Public Mobile has timed out. Don't worry, you can easily re-initiate the transfer. Please call our Porting Team at *** to authorize your number transfer

Tips:

Keep the old account's device on with the SIM card inside to receive the validation message. If that’s not possible, please ensure you can access the SIM from a different device.
Be sure to check all texts that could go to any other members on the old account and any junk or spam folders.

Re: Beginner’s Guide to the Community

esjliv — Thu, 03 Dec 2020 00:37:32 GMT

@Alex30 ,

FYI - If you just ported your phone number from another cell provider it could take a few hours to complete the port. Using the other cell provider's SIM you should be still receiving calls on it, until the port completes.

If you ported from a landline it could take up to 7 days to complete.

Make sure you do not cancel your previous provider's services until the port is complete.

Porting from Koodo:

If your switching from Koodo postpaid your can port-in your number during sim activation. Just have your Koodo account number, name on the Koodo account and Koodo number ready and enter it when choosing your number.

If it's Koodo prepaid then you need to click this link and type in “port request” to be put in touch with a Moderator. Include the Koodo info above.

Welcome!