topic phone in Get Support

phone

Diane1948 — Wed, 05 Jan 2022 21:20:45 GMT

Please confirm that my account has been terminated for phone number **********. The SIM card never worked

JoyLuck — Wed, 02 Dec 2020 22:48:26 GMT

@Diane1948 wrote:
Please confirm that my account has been terminated for phone number xxThe SIM card never worked

You should not post your number in this public forum. Choose 3 vertical dots in top right corner and edit your post.

JoyLuck — Wed, 02 Dec 2020 22:52:57 GMT

@Diane1948 wrote:
Please confirm that my account has been terminated for phone number xx
The SIM card never worked

Can you confirm whether your credit card was charged during activation?

Confirm with a moderator regarding your account status:

Here’s how to contact the Moderator Team (Public Mobile representative) for assistance:

Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click here to get started.
Alternatively, you can send a private message to the Moderators by clicking here. You’ll need to be logged in to your Community account for the link to work.

ashleyskye — Fri, 04 Dec 2020 04:52:43 GMT

Have you contacted a moderator yet? They could take a few days to gwt back to you.