topic Re: can not login to my account in Get Support

can not login to my account

whlilyli — Wed, 05 Jan 2022 21:20:39 GMT

Hi I am not able to login to my account. Can you please assist?

Thanks

Lily

Re: can not login to my account

Anonymous — Wed, 02 Dec 2020 20:23:49 GMT

@whlilyli wrote:
Hi I am not able to login to my account. Can you please assist?

Thanks
Lily

Did you create the account? If you activated yourself then you would have. If you activated in a store then you need to click on My account top right and on the right side click Create account.

If you've done all that then try the Forgot your password? link.

Re: can not login to my account

dabr — Wed, 02 Dec 2020 20:25:44 GMT

@whlilyli wrote:
Hi I am not able to login to my account. Can you please assist?

Thanks
Lily

@whlilyli Have you forgotten your password? Then click the forgot password link and supply the answer to your security question and you should receive a password reset email within minutes.

Re: can not login to my account

HALIMACS — Wed, 02 Dec 2020 21:03:42 GMT

Hi @whlilyli

Assuming you've been able to login before, is it the username (e-mail address), or the password that you forgot?

If it's the e-mail, try looking back for the Welcome e-mail from Public Mobile to see which e-mail address you registered with (presuming you have several e-mail accounts and you can't recall which one you registered with...). Another way to find the correct e-mail address is to click on your icon on the upper right, go under My Profile, scroll down to see your e-mail address that you registered for Community - could be that one.

If it's the password you forgot, use the forgot password function on the sign-in page.

Re: can not login to my account

kselmak — Wed, 02 Dec 2020 21:19:29 GMT

So you get any error messages when you try.

Where you ever able to login?

Is your service working properly?

Re: can not login to my account

JK8 — Wed, 02 Dec 2020 21:29:22 GMT

@whlilyli wrote:
Hi I am not able to login to my account. Can you please assist?

Thanks
Lily

Clear your browser cache and then open a new browser in incognito mode.

If you cannot log in or rest your password contact a moderator.

Send a private message to the Moderators by clicking here.

Re: can not login to my account

whlilyli — Wed, 02 Dec 2020 22:39:27 GMT

The agent setup the account for me. And I tried to login with my email but it didn't work.

Re: can not login to my account

whlilyli — Wed, 02 Dec 2020 22:47:50 GMT

I never logged in before. I used the forgot password and it says they will send me an email on how to change password but I never received the email. Thanks

Re: can not login to my account

Anonymous — Wed, 02 Dec 2020 22:48:09 GMT

@whlilyli wrote:
The agent setup the account for me. And I tried to login with my email but it didn't work.

Then it sounds like you still need to create your self-serve account.

Click on My Account top right and on the right side click Create account.

Re: can not login to my account

whlilyli — Wed, 02 Dec 2020 22:50:24 GMT

thanks for providing me the link!! Thank you!