topic Re: account locked out in Get Support

account locked out

nornor — Wed, 05 Jan 2022 21:20:17 GMT

Hello,

My account with number xxx-xxx-xxxx has been locked out. Please reset it. Thank you

Edit: phone number redacted by will13am. Please do not post personal information in the public forum.

Re: account locked out

will13am — Wed, 02 Dec 2020 13:54:37 GMT

@nornor , are you unable to do a password reset? If you need support to restore account access, please click on the chat link on the lower right corner and initiate a ticket.

@Re: account locked out

mpcdesign — Wed, 02 Dec 2020 13:56:23 GMT

@will13am and @nornor please remove the account number asap. security issue!

Re: account locked out

RossN — Wed, 02 Dec 2020 13:57:25 GMT

@nornor wrote:
Hello,

My account with number xxx-xxx-xxxx has been locked out. Please reset it. Thank you

Edit: phone number redacted by will13am. Please do not post personal information in the public forum.

@nornor

hi if password reset doesn't work

contact a moderator you can do so by clicking the chat bubble at the lower right corner,to avoid going around in circles with Simon say that you want a human to speak to, a ticket will then be generated briefly mention your issue

you should get a response between 2 to 48 hours a reply should show up in your little envelope in the top right corner, you can also send a private message to the Moderators by clicking here.

Re: account locked out

Inked — Wed, 02 Dec 2020 18:35:32 GMT

Best bet is to click on the cloud to chat to someone. And I wouldn't post your info like that . Fyi .

Re: account locked out

computergeek541 — Thu, 03 Dec 2020 01:57:17 GMT

@Inked wrote:
Best bet is to click on the cloud to chat to someone. And I wouldn't post your info like that . Fyi .

In the case of Public Mobile, the live online chat cannot be used by existing customers. While existing customers can drop in to say "hi" or try to ask a question, the representitives there are corporate Public Mobile retail store staff and are only there for sales/activation related issues. They have no access to a customer's account and wouldn't be able to assist.