topic Re: Locked out in Get Support

Locked out

ograb2000 — Wed, 05 Jan 2022 21:20:15 GMT

I’m locked out of my self serve account. Sent for a password reset, but it expired

Re: Locked out

gpixel — Wed, 02 Dec 2020 12:59:59 GMT

@ograb2000

clear your browser history and cache and try the new password again

contact customer support mods if you're still having issues

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

make sure to check your inbox(top right corner envelope icon) periodically, for a response

Re: Locked out

Dunkman — Wed, 02 Dec 2020 12:59:39 GMT

@ograb2000

If password reset is not working, you will need to contact moderator.

To contact moderator via 2 methods:

Ticketing system - faster response time

Click on the question mark on the right lower corner of website to start ticketing process to contact moderator. Type: Contact moderator. Follow the prompts to submit ticket.

2 Send a private message to moderator through the following link :

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Locked out

Pilonjames311 — Thu, 17 Dec 2020 19:05:27 GMT

Locked out of self serve

Re: Locked out

Pilonjames311 — Thu, 17 Dec 2020 19:06:02 GMT

Re: Locked out

RosieR — Thu, 17 Dec 2020 19:19:09 GMT

@Pilonjames311 wrote:
Locked out of self serve

Hi @Pilonjames311 the website was down earlier but it seems to be working now. Give it another try and see if you can log in now.

If you are still locked out of your account, try "Forgot Password"

I hope this helps.

Happy Holidays! 🎄🎄🎄