topic Re: Will I lose promotion with plan change? in Get Support

Will I lose promotion with plan change?

YOJ — Wed, 05 Jan 2022 21:20:12 GMT

Hello!

I signed up for a $40 PM plan in December 2019 with the promotion which offered an extra 1GB monthly data for $35+ plan upon activation.

Since I use less data now, I want to switch to the $35 plan.

Will I keep my extra 1GB monthly data promo if I switch my plan?

Thanks in advance!

Re: Will I lose promotion with plan change?

cellphoneuser1 — Wed, 02 Dec 2020 08:53:38 GMT

You're good as long as plan is at least $35.

https://productioncommunity.publicmobile.ca/t5/Announcements/Flash-SALE-Activate-on-a-35-mo-plan-amp-get-a-bonus-1-GB-of-data/m-p/460057

The annoucement says

1GB bonus will remain on the account as long as customers remains on an eligible rate plan of $35/mo or higher and the account remains in good standing
The 1GB of bonus data will stay on your account so long as your plan remains above $35/month

Re: Will I lose promotion with plan change?

Jb456 — Wed, 02 Dec 2020 09:03:22 GMT

@YOJ don't forget to collect your free holiday gifts from Public Mobile if you have not already done so.

https://productioncommunity.publicmobile.ca/t5/Announcements/More-is-Merrier-is-back-Free-gifts-for-all/td-p/622484

Log into account

Click Purchase add-ons.

Free 500 international calling minutes

Free 2 gig add-on.

Then go to link below to sign up for an Amazon gift card draw.

https://publicmobile.ca/en/on/holiday

Happy Holidays 🙂

Re: Will I lose promotion with plan change?

nathfreder1 — Wed, 02 Dec 2020 13:25:21 GMT

For anyone else looking for answer to the same question, not all promotions carry over with plan change! You can see if your promo will carry over before you confirm your plan change.

Re: Will I lose promotion with plan change?

chukboy — Wed, 02 Dec 2020 13:42:52 GMT

What about accumulated add-ons ?? Will those be lost with plan change..

Re: Will I lose promotion with plan change?

kaytus — Wed, 02 Dec 2020 14:05:42 GMT

The addons promotion still be staying there until you used up all

Re: Will I lose promotion with plan change?

computergeek541 — Wed, 02 Dec 2020 14:33:45 GMT

@nathfreder1 The screenshot that you posted contains a genreral disclaimer. We can't ignore the fact that Public Mobile posted a message saying that the extra data per 30 days would be kept as long as the plan was $35.

Re: Will I lose promotion with plan change?

YOJ — Thu, 03 Dec 2020 08:25:23 GMT

Thank you for finding the post!

I was trying to find it to check the terms from last year but had a hard time doing so.