topic Re: Can't call in Get Support

Can't call

JusticenAlex — Wed, 05 Jan 2022 21:19:40 GMT

I purchased $60.00 worth of top up and my phone still doesn't receive calls

Re: Can't call

Gunner123 — Tue, 01 Dec 2020 23:43:19 GMT

@JusticenAlex wrote:
I purchased $60.00 worth of top up and my phone still doesn't receive calls

@JusticenAlex hi was your account suspended if so there should be a reactivate button in your self serve account or dial *611

Re: Can't call

jor123 — Tue, 01 Dec 2020 23:47:12 GMT

Does your plan show as active?

Re: Can't call

esjliv — Wed, 02 Dec 2020 00:53:02 GMT

@JusticenAlex wrote:
I purchased $60.00 worth of top up and my phone still doesn't receive calls

Hi @JusticenAlex ,

Purchasing an Add-On:

Note that purchasing an add-on is a two step process.

You should be able to use it instantly.

1-First you need to add the $ to your account and

2-then add the add-on to your account.

Don't forget to restart your phone.

*You can make the purchase via self serve account or by calling 611 on your phone.

https://productioncommunity.publicmobile.ca/t5/Plans-Add-Ons/HOWTO-Purchasing-Add-ons/m-p/198974

Re: Can't call

Luddite — Wed, 02 Dec 2020 01:05:10 GMT

@JusticenAlex To be safe, login to your account, click Change SIM and see if the last four digits match those on your actual SIM card. Let us know.

Re: Can't call

esjliv — Wed, 03 Feb 2021 23:58:57 GMT

@JusticenAlex , i realize you are not buying an add-on (as my last post, sorry).

Have you just ported?

If you just ported your phone number from another cell provider it could take a few hours to complete the port. Using the other cell provider's SIM you should be still receiving calls on it, until the port completes.

If you ported from a landline it could take up to 7 days to complete.

Make sure you do not cancel your previous provider's services until the port is complete.

If having difficulty porting "Please call our Porting Team at ***** to authorize your number transfer".

https://www.publicmobile.ca/en/bc/get-help/articles/port-fraud-protection

Re: Can't call

RosieR — Wed, 03 Feb 2021 23:59:10 GMT

@JusticenAlex wrote:
I purchased $60.00 worth of top up and my phone still doesn't receive calls

Hi @JusticenAlex Go to your self serve account https://selfserve.publicmobile.ca/

check your Available Funds. Do you see $60 there? If the funds are there, it could mean that your activation failed. Contact the moderators to fix this for you.

If there are no available funds and you account is Active. It could be that you are porting your number and porting is not complete. Call the Porting Team at *****

Keep the old account's device on with the SIM card inside to receive the validation message. If that’s not possible, please ensure you can access the SIM from a different device.
Be sure to check all texts that could go to any other members on the old account and any junk or spam folders.

Welcome to Public Mobile

Re: Can't call

loganjmenzies — Wed, 02 Dec 2020 02:20:52 GMT

hi there, you could potentially try taking the SIM card out and re inserting, and restart your device

Re: Can't call

computergeek541 — Wed, 02 Dec 2020 03:04:19 GMT

@JusticenAlex wrote:
I purchased $60.00 worth of top up and my phone still doesn't receive calls

If you're possibly on an older plan such as the $10 plan (or any older plan that doesn't have unlimited incoming calls), topping up doesn't make calling work again. The plan would have to be renewed early by asking the moderators, an immediate plan change to a different plan made, or the $5 add-on for 500 minutes would need to be purchased.