topic my phone has no network connection in Get Support https://productioncommunity.publicmobile.ca/t5/Get-Support/my-phone-has-no-network-connection/m-p/622677#M420670 Wed, 05 Jan 2022 21:19:34 GMT sumdent 2022-01-05T21:19:34Z my phone has no network connection https://productioncommunity.publicmobile.ca/t5/Get-Support/my-phone-has-no-network-connection/m-p/622677#M420670 Wed, 05 Jan 2022 21:19:34 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/my-phone-has-no-network-connection/m-p/622677#M420670 sumdent 2022-01-05T21:19:34Z Re: my phone has no network connection https://productioncommunity.publicmobile.ca/t5/Get-Support/my-phone-has-no-network-connection/m-p/622679#M420671 <P><a href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/164665">@sumdent</a>&nbsp;</P><P>&nbsp;</P><P>Are you a new customer? Can you give us more details? What message do you get? What does self service say for Status? Is your phone unlocked?</P> Tue, 01 Dec 2020 22:13:39 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/my-phone-has-no-network-connection/m-p/622679#M420671 JK8 2020-12-01T22:13:39Z Re: my phone has no network connection https://productioncommunity.publicmobile.ca/t5/Get-Support/my-phone-has-no-network-connection/m-p/622688#M420672 <P><a href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/164665">@sumdent</a>&nbsp;</P><P>Log into Self Serve and click "Change Sim Card" - and confirm that the last four digits match the card you have in your phone... If it is different, your account was likely hacked and you have been sim-jacked, and need to get in touch with the moderators ASAP to get them to reinstate your existing SIM card. Also check for any fraudulent activity on banking, paypal etc that might use your number to send verification texts for login or password resets. PayPal has been a popular target recently.</P><P>&nbsp;</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="change-sim-card.png" style="width: 672px;"><img src="https://productioncommunity.publicmobile.ca/t5/image/serverpage/image-id/41866i4FC63189A089DF62/image-size/large?v=v2&amp;px=999" role="button" title="change-sim-card.png" alt="change-sim-card.png" /></span></P><P>&nbsp;</P><P>Lastly for your own interest you can plug your email address into <A href="https://haveibeenpwned.com/" target="_blank" rel="noopener">https://haveibeenpwned.com/ </A>to see if your email address has shown up on any well known recent data breaches. Don't re-use passwords that might have been used on any services found with your email address....</P> Tue, 01 Dec 2020 22:23:33 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/my-phone-has-no-network-connection/m-p/622688#M420672 Nezgar 2020-12-01T22:23:33Z