topic Having a problem porting in Get Support

Having a problem porting

zepp12 — Wed, 05 Jan 2022 21:19:05 GMT

Activated a line for my mom. .. ported a Telus landline number can call out. Only some incoming ring the cell rest still ring the landline .. ported on Sunday ... Help please

Re: Having a problem porting

JoyLuck — Wed, 03 Feb 2021 23:57:01 GMT

@zepp12 wrote:
Activated a line for my mom. .. ported a Telus landline number can call out. Only some incoming ring the cell rest still ring the landline .. ported on Sunday ... Help please

Porting a landline may take up to a week.

Porting Your Number Into Public Mobile

If you are porting your number into Public Mobile, for additional security, your previous service provider may also send an SMS text to validate the transfer. Follow the instructions in the message within 90 minutes to approve the number transfer.If you have missed the 90 minute window to respond, we will send you an SMS with instructions on how to re-initiate the transfer by calling our Porting team.The SMS will read as follows:Public Mobile Msg: The request to move your phone number to Public Mobile has timed out. Don't worry, you can easily re-initiate the transfer. Please call our Porting Team at ***to authorize your number transfer

Re: Having a problem porting

popping — Tue, 01 Dec 2020 05:55:32 GMT

@zepp12 wrote:
Activated a line for my mom. .. ported a Telus landline number can call out. Only some incoming ring the cell rest still ring the landline .. ported on Sunday ... Help please

Porting landline will take up to a week. It may be faster since is within the same corporation.

Porting a number is a 2 stages process. PM get you landline number for your to call out, send text and data. All incoming calls and text messages will continue to go to your landline until Telus releases your landline number to PM.

Welcome to PM and enjoy your saving.with PM.

Re: Having a problem porting

ShawnC13 — Tue, 01 Dec 2020 06:40:15 GMT

@zepp12 wrote:
Activated a line for my mom. .. ported a Telus landline number can call out. Only some incoming ring the cell rest still ring the landline .. ported on Sunday ... Help please

A landline will take more than one day. Have you kept a phone plugged into your landline to see if it is still functioning? The landline should still function until the port is complete.