topic Re: Phone number change in Get Support

Phone number change

asylee93 — Wed, 05 Jan 2022 21:19:01 GMT

I changed phone numbers to a new one from a suggested list on self serve (NOT a number transfer) and can't seem to get the new number to work. Both incoming and outgoing calls are not working. Messaging isn't working either. Does it take couple hours or so for it to work? if so.. how long..

Re: Phone number change

popping — Tue, 01 Dec 2020 03:16:34 GMT

@asylee93 wrote:
I changed phone numbers to a new one from a suggested list on self serve (NOT a number transfer) and can't seem to get the new number to work. Both incoming and outgoing calls are not working. Messaging isn't working either. Does it take couple hours or so for it to work? if so.. how long..

Always restart your phone after phone number change.

Also check the phone on the "Plan and Add-ons" page.

Re: Phone number change

computergeek541 — Tue, 01 Dec 2020 03:17:28 GMT

@asylee93 wrote:
I changed phone numbers to a new one from a suggested list on self serve (NOT a number transfer) and can't seem to get the new number to work. Both incoming and outgoing calls are not working. Messaging isn't working either. Does it take couple hours or so for it to work? if so.. how long..

It's immediate. If restarting your phone doesn't work, you have an account issue and will need to talk to the moderators by going to https://publicmobile.ca/chatbot

Re: Phone number change

asylee93 — Tue, 01 Dec 2020 03:16:22 GMT

Did this several times and still doesn't work 😞

Re: Phone number change

popping — Tue, 01 Dec 2020 03:18:33 GMT

@asylee93 wrote:
Did this several times and still doesn't work 😞

Adding $1 may trigger PM server to provision your account again,

Restart your phone 5 minutes after adding $1 to your account.

Re: Phone number change

JK8 — Tue, 01 Dec 2020 03:18:35 GMT

@asylee93 wrote:
Did this several times and still doesn't work 😞

Contact moderators.

Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click here to get started.
Alternatively, you can send a private message to the Moderators by clicking here. You’ll need to be logged in to your Community account for the link to work.

Re: Phone number change

asylee93 — Tue, 01 Dec 2020 03:37:01 GMT

Yes, already submitted a ticket and everything.

Guess I'll have to wait for the moderator to answer.