topic Re: SIM card in Get Support

SIM card

Diane1948 — Wed, 05 Jan 2022 21:18:39 GMT

Added and activated SIM card. Cell phone is not working

Re: SIM card

computergeek541 — Tue, 01 Dec 2020 00:54:07 GMT

@Diane1948 wrote:
Added and activated SIM card. Cell phone is not working

Did you try restarting your phone? Which model is it and does it have UMTS 850 and 1900MHZ?

Re: SIM card

JK8 — Mon, 30 Nov 2020 17:28:19 GMT

@Diane1948 wrote:
Added and activated SIM card. Cell phone is not working

What message are you getting?
Is your phone unlocked?

Try rebooting phone.
Try resetting network settings.

Re: SIM card

Triguy — Mon, 30 Nov 2020 17:36:28 GMT

Check your credit card to see if it was charged. Also log into your self serve account to see the status.

Re: SIM card

Diane1948 — Mon, 30 Nov 2020 18:05:25 GMT

Cell phone is not working with your new SIM card

Re: SIM card

Diane1948 — Mon, 30 Nov 2020 18:06:16 GMT

Yes tried restarting the phone

Re: SIM card

Diane1948 — Mon, 30 Nov 2020 18:08:18 GMT

Tried all of the above. Phone unlocked. States service is not available

Re: SIM card

Diane1948 — Mon, 30 Nov 2020 18:09:50 GMT

Where is the self service option?

Re: SIM card

JK8 — Mon, 30 Nov 2020 18:12:12 GMT

@Diane1948 wrote:
Where is the self service option?

https://selfserve.publicmobile.ca/

Re: SIM card

JK8 — Mon, 30 Nov 2020 18:14:46 GMT

@Diane1948

Is there an outage in your area?

https://www.telus.com/en/qc/outages

Re: SIM card

Dunkman — Mon, 30 Nov 2020 18:14:57 GMT

@Diane1948 wrote:
Where is the self service option?

Your self service account manages your PM account. I assume that you are unable to access if your account was not set up properly.

https://www.publicmobile.ca/en/on/get-help/articles/create-a-self-serve-account

Did you activate a new PM number or port over your number from another company? Did you activate at home or in store?

Re: SIM card

JK8 — Mon, 30 Nov 2020 18:36:53 GMT

@Diane1948

Can you try try the SIM card in another unlocked phone?

Re: SIM card

hTideGnow — Mon, 30 Nov 2020 23:12:55 GMT

Re: SIM card

gpixel — Tue, 01 Dec 2020 01:46:51 GMT

@Diane1948

you can contact customer support mods

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

make sure to check your inbox(top right corner envelope icon) periodically, for a response

Re: SIM card

Diane1948 — Tue, 01 Dec 2020 18:27:28 GMT

All this information was already provided, please check your records

Re: SIM card

computergeek541 — Tue, 01 Dec 2020 18:33:06 GMT

@Diane1948

Please realize that posting a message here is unlikely to yield a response from Public Mobile. In addition, everyone participating so far in this message thread is a customer.

Re: SIM card

Natalia7 — Wed, 02 Dec 2020 06:47:14 GMT

Hi @Diane1948
When I activated my SIM card, I was given a warning that it might take 24-48 hours for everything to transfer over and work correctly. It took far less for me. How long as it been since you activated?

I was also told that there is a small chance that the SIM card may not work. Most phones now are unlocked- it's illegal to sell locked phone now- do you have an older phone?