topic Re: reactivate in Get Support

reactivate

kidcowgirl — Wed, 05 Jan 2022 21:18:35 GMT

my account was deactivated September and will be gone in a few days. I have tried several times to reactivate it on to a lower price plan because i can't afford the $50/month plan and the system will not allow me to change the plan. can someone please help me on how to reactivate and change the plan without paying $50 again??? i REALLY DON'T want to lose my phone number!!

Re: reactivate

kidcowgirl — Mon, 30 Nov 2020 16:55:11 GMT

it says AMOUNT DUE $40 which would sign me up again for the $50 plan which i can't afford to keep paying for ...... please can anyone tell me how to change this so i can reactivate my account on a lower price plan???

Re: reactivate

computergeek541 — Tue, 01 Dec 2020 00:59:35 GMT

@kidcowgirl wrote:
my account was deactivated September and will be gone in a few days. I have tried several times to reactivate it on to a lower price plan because i can't afford the $50/month plan and the system will not allow me to change the plan. can someone please help me on how to reactivate and change the plan without paying $50 again??? i REALLY DON'T want to lose my phone number!!

To my knowledge, you should be able to change plans on a suspended account in self serve. If that doesn't work, please open a ticket by going to https://publicmobile.ca/chatbot

Re: reactivate

Triguy — Mon, 30 Nov 2020 16:58:19 GMT

You can change plan.

https://www.publicmobile.ca/en/on/get-help/articles/change-your-plan

If you still need assistance then submit a ticket to a moderator.

Here’s when and how to contact the Moderator Team:

Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click here to get started.
Alternatively, you can send a private message to the Moderators by clicking here. You’ll need to be logged in to your Community account for the link to work.

Re: reactivate

popping — Mon, 30 Nov 2020 17:01:37 GMT

@kidcowgirl wrote:
my account was deactivated September and will be gone in a few days. I have tried several times to reactivate it on to a lower price plan because i can't afford the $50/month plan and the system will not allow me to change the plan. can someone please help me on how to reactivate and change the plan without paying $50 again??? i REALLY DON'T want to lose my phone number!!

1. Add enough fund to your account for the plan you want to change.

2. Create a support ticket to ask moderator to change your plan for you using the Chat button at the bottom right corner of this page.

Re: reactivate

Dunkman — Mon, 30 Nov 2020 17:12:42 GMT

@kidcowgirl

It use to be a glitch where you could not change your plans in the suspended state. Now you should be able to.

Here is the link:

https://productioncommunity.publicmobile.ca/t5/Announcements/Systems-Update-Ability-to-change-plan-while-in-suspend/m-p/282776#M19671