topic Re: I forgot my new telephone number in Get Support

I forgot my new telephone number

vern — Wed, 05 Jan 2022 21:17:58 GMT

Re: I forgot my new telephone number

HALIMACS — Sun, 29 Nov 2020 19:50:29 GMT

Check your About Phone section in your phone Settings.

Your phone information and number should be there.

EDIT: If you don't happen to have your phone available, @popping covered the other option perfectly in post below. Great teamwork!!!

Re: I forgot my new telephone number

popping — Sun, 29 Nov 2020 19:44:23 GMT

@vern

Your phone number will be on the "Plan and Add-ons" page.

Re: I forgot my new telephone number

Jb456 — Sun, 29 Nov 2020 19:45:52 GMT

@vern you received two answers faster than waiting on hold to speak to a CS agent at other providers. 😃

Welcome to Public Mobile !

Re: I forgot my new telephone number

Jb456 — Sun, 29 Nov 2020 19:55:27 GMT

Clicking change plan will also show your number.

Re: I forgot my new telephone number

LurganIeUk — Sun, 29 Nov 2020 19:57:22 GMT

Phone someone...your caller ID will show.

Re: I forgot my new telephone number

darlicious — Sun, 29 Nov 2020 20:03:35 GMT

@LurganIeUk

You took the words right out of my mouth....

@vern

It should also be listed under your sim card in your settings on your phone or you can text yourself.

Re: I forgot my new telephone number

LurganIeUk — Sun, 29 Nov 2020 20:07:47 GMT

Is this a hoax post? Phone number is in multiple areas as is also in the settings in the phone itself.

Re: I forgot my new telephone number

Jb456 — Sun, 29 Nov 2020 20:13:29 GMT

@LurganIeUk I'd go with not necessarily a hoax. OP could have activated at a store (lost wtv paper if they even do give you a paper with the number), is not familiar with phones to find the number and now needs the number to create a self serve account.🤔

Re: I forgot my new telephone number

LurganIeUk — Sun, 29 Nov 2020 20:15:44 GMT

I lean towards hoax.......a blank post.....just a subject to bait us.

Re: I forgot my new telephone number

Jb456 — Sun, 29 Nov 2020 20:18:05 GMT

@LurganIeUk

But new member only signed up 45 min ago. Lots of new members do this as they're not used to the forums. Sometimes even post their question in a tag or spoiler.

Re: I forgot my new telephone number

Camera4617 — Sun, 29 Nov 2020 20:41:02 GMT

I really 'love' when users put one line message without any additional info on the problem. What are trying to do, what have you tried so far etc.. Seen that so many times that I really wonder if they 'need help'.

Re: I forgot my new telephone number

popping — Sun, 29 Nov 2020 20:49:18 GMT

@Camera4617 wrote:
I really 'love' when users put one line message without any additional info on the problem. What are trying to do, what have you tried so far etc.. Seen that so many times that I really wonder if they 'need help'.

They are thinking that this is a text message line or an online chat line.

But they don't stay to get the answer or supply more info. lol

BTW, @vern You are welcome to our community and learn how to make a full use of your PM service.

Re: I forgot my new telephone number

HALIMACS — Sun, 29 Nov 2020 20:58:36 GMT

Hi @Camera4617

Indeed, some people completely expect others to do everything for them (including troubleshooting the problem). From what I've seen here, there are plenty of members willing to go that extra mile - and that's very impressive.

There are some who legitimately may not even know how to begin to deal with their issue. For them, I feel saying less, but being concise, may be better since the more they say, the more their issue may become clouded to those of us prepared to assist.

Point taken, though.

they do not recognize my e mail

vern — Sun, 29 Nov 2020 21:07:50 GMT

Re: they do not recognize my e mail

totalUser — Sun, 29 Nov 2020 21:11:30 GMT

It may be different than your community email.

Can you locate the welcome message and check the to part of heading, maybe they're is a dot where it shouldn't be if you are using Gmail

Maybe you used different email

Even if you mistyped you should be able to login with the mistyped then ask mods to help you change it

If you go back to activation form you may still have it

Here is the link to mods https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: they do not recognize my e mail

JK8 — Sun, 29 Nov 2020 21:13:07 GMT

@vern

Are you trying to log into self service and forgot your email/username? Contact a PM moderator.

Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click here to get started.
Alternatively, you can send a private message to the Moderators by clicking here. You’ll need to be logged in to your Community account for the link to work.

Re: they do not recognize my e mail

popping — Sun, 29 Nov 2020 22:27:36 GMT

@vern

Did you received a welcome email from PM after activation?

If not, there may be a typo of your email address, create a moderator support ticket for help using the Chat button at the bottom right corner of this page.

cannot verify my e mail

vern — Sun, 29 Nov 2020 22:36:11 GMT

when I try to sign into my account it says unable to verify e mail. It was the same e mail the store used to activate my account.on nov 23,

Re: cannot verify my e mail

kb_mv — Sun, 29 Nov 2020 22:38:59 GMT

@vern wrote:
when I try to sign into my account it says unable to verify e mail. It was the same e mail the store used to activate my account.on nov 23,

@vern Did you try the "Forgot Your Password" link? If that doesn't get you in, you will need to contact a moderator at the link below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

You should receive a reply within 48 hours though typically they are much faster. Watch the envelope icon top right for a reply.