topic Re: Added US Roaming too early in Get Support

Added US Roaming too early

spetel — Tue, 04 Jan 2022 18:34:07 GMT

For some reason I remembered that adding a US roaming 10 days pass will start counting the 10 days once I enter the US.

Anyway, now I see that it starts on purchase day.

I purchased it too early, I need it to start in 2 days.

Can someone from customer support help me with it? Cancel the 2 US Roaming add-ons, and I can add them again in 2 days?

I couldn't find a way of doing it myself in self serve...

Thanks!

Re: Added US Roaming too early

CaNuCk07 — Tue, 07 Mar 2017 13:37:00 GMT

@spetel There would definitely not be a way for you to correct this.

Send a private message to the moderators and ask if they can assist. Be sure to provide your account details.

@Shazia_K

Re: Added US Roaming too early

spetel — Tue, 07 Mar 2017 13:38:16 GMT

Thanks! That's what I thought. where do I find a moderator? I usually wait for one to reply...

Re: Added US Roaming too early

CaNuCk07 — Tue, 07 Mar 2017 13:51:37 GMT

I tagged a moderator in my previous post, click on her name and you can send her a private message.

http://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Contacting-our-Community-Moderators/ta-p/76452

Re: Added US Roaming too early

ShawnC13 — Tue, 07 Mar 2017 14:42:26 GMT

@spetel, I hope they can fix this for you. I have never read on here that it would start going once you entered the US it has always been stated it starts when you purchase it. I am pretty sure a MOD will get you straightened out though.

Re: Added US Roaming too early

spetel — Tue, 07 Mar 2017 14:46:23 GMT

Yeah, I think I either misread it when it was first announced, or just got confused with other providers. For sure it is my fault, I'm just hoping they can sort it out for me.

At least I figured it out before doing it on my wife's account... 🙂

Re: Added US Roaming too early

Mary_M — Tue, 07 Mar 2017 15:47:09 GMT

Hey @spetel,

Everything has been fixed - please view your private messages for more details 🙂

Cheers,

Mary

Re: Added US Roaming too early

dboxtv — Tue, 07 Mar 2017 18:14:34 GMT

its a learn as you go process

@spetel wrote:
For some reason I remembered that adding a US roaming 10 days pass will start counting the 10 days once I enter the US.
Anyway, now I see that it starts on purchase day.
I purchased it too early, I need it to start in 2 days.
Can someone from customer support help me with it? Cancel the 2 US Roaming add-ons, and I can add them again in 2 days?

I couldn't find a way of doing it myself in self serve...

Thanks!