topic Re: new sim card in Get Support

new sim card

charlenemanicke — Wed, 05 Jan 2022 21:17:23 GMT

We had a sim card stolen right after we paid for a plan, how can we change the plan over to the new sim card without having to pay for another plan. We just need to activate this new sim card. Please advise me as how we can do this.

Re: new sim card

JoyLuck — Sun, 29 Nov 2020 00:23:12 GMT

@charlenemanicke wrote:
We had a sim card stolen right after we paid for a plan, how can we change the plan over to the new sim card without having to pay for another plan. We just need to activate this new sim card. Please advise me as how we can do this.

Log into self service and choose change SIM card.

Were you sim jacked? If yes, have you secured all your financials and contacted the PM moderators?

Re: new sim card

HALIMACS — Sun, 29 Nov 2020 00:20:17 GMT

@charlenemanicke

Report phone lost/stolen.

Obtain new SIM card.

Use change SIM card process on self-serve when new SIM card arrives.

Re: new sim card

Triguy — Sun, 29 Nov 2020 00:21:15 GMT

You can suspend your phone then purchase a new sim and switch your phone# over to it.

https://www.publicmobile.ca/en/on/get-help/articles/lost-or-stolen-phone

Re: new sim card

Jb456 — Sun, 29 Nov 2020 00:29:22 GMT

@charlenemanicke log into your account and click "change sim card"

Green Arrow on picture below.