topic Re: Changes in plans in Get Support

Changes in plans

Aitken — Wed, 05 Jan 2022 21:17:19 GMT

About 2 months ago I signed up both my wife and myself on the $40 plan.

We have 4GB data and the 500MB bonus for auto pay.

About a month before we signed up I thought I had noticed the $40 plan offered 4 GB + 500MB (auto pay bonus) + 500MB (sign up bonus).

I didn't really bother with it and figured we missed out on the one bonus deal, no biggie.

Today I was on the site and noticed the $40 plan now shows 4.5GB + 500MB bonus for auto pay.

Will we automatically be upgraded to the newest better offer ? Is it something we can change to and are eligible for to get the added 500MB that is now offered for our rate plan ?

Thank you for your help.

Re: Changes in plans

kb_mv — Sat, 28 Nov 2020 22:24:14 GMT

@Aitken wrote:
About 2 months ago I signed up both my wife and myself on the $40 plan.
We have 4GB data and the 500MB bonus for auto pay.
About a month before we signed up I thought I had noticed the $40 plan offered 4 GB + 500MB (auto pay bonus) + 500MB (sign up bonus).
I didn't really bother with it and figured we missed out on the one bonus deal, no biggie.
Today I was on the site and noticed the $40 plan now shows 4.5GB + 500MB bonus for auto pay.
Will we automatically be upgraded to the newest better offer ? Is it something we can change to and are eligible for to get the added 500MB that is now offered for our rate plan ?
Thank you for your help.

@Aitken You need to go into your self serve and select it under change plan. Select change at next payment date.

Re: Changes in plans

Anonymous — Sat, 28 Nov 2020 22:23:25 GMT

@Aitken : Yes. Set up the change for your next renewal and you'll have it then.

Plans don't change on their own.

Re: Changes in plans

AE_Collector — Sat, 28 Nov 2020 22:52:56 GMT

Were there any pers when you signed up such as $10 off per month for 6 months or bonus data for a few months? One has to be careful changing plans if any ongoing new customer bonus is being rewarded each month, a plan change can cancel the future bonus.

AE_Collector